Duty Officer x 2

www.findapprenticeship.service.gov.uk - Jobboard; Conwy; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community leisure service in Conwy seeks two enthusiastic Duty Officers to join the management team at Creuddyn Sports Centre. You will handle daily operations, ensure health and safety, and support customer care. The ideal candidates will have excellent customer service skills, with fluency in conversational Welsh required for one of the roles. This is a great opportunity for those looking to progress in management within a vibrant leisure environment.

Qualifications

• Passion for delivering excellent customer service.
• Experience working within a team environment.
• Ability to work on own initiative.
• Friendly and positive attitude.

Responsibilities

• Responsible for daily operation of the center.
• Ensure health and safety standards are met.
• Supervise staff and manage customer care.
• Assist senior management in developing leisure programs.

Skills

Excellent customer service

Ability to work in a team

Good communication skills in English

Fluency in conversational Welsh

Job description

The newly refurbished Creuddyn Sports Centre is the newest addition to the Ffit Conwy super gym range. The Centre facilities include a new gym, sports hall, changing rooms, tennis courts, and a new 3G development opening in early 2026.

Ffit Conwy has vacancies for two enthusiastic, vibrant, and hardworking Duty Officers to join the management team at Creuddyn Sports Centre.

This is an ideal opportunity for any experienced relief duty officer with ambitions to progress to more senior management roles within Ffit Conwy’s Leisure Department.

The successful applicant will have a passion for delivering excellent customer service and will be willing to assist senior management in developing and promoting an exciting and innovative leisure programme. You will be responsible for the daily operation of the centre, including health and safety, customer care, financial procedures, rotas, and staff supervision.

Experience working within a team environment and the ability to work on your own initiative will be advantageous.

A friendly, positive attitude and good communication skills in English are essential for both positions. Fluency in conversational Welsh is essential for one position and highly desirable for the other.

Applicants will be required to attend a formal interview.

Due to the nature of the work, this post is subject to a satisfactory disclosure check from the Disclosure and Barring Service (DBS).

Canolfan Chwaraeon Creuddyn, sydd bellach wedi cael ei hailwampio, yw’r ychwanegiad diweddaraf at gyfres o gampfeydd gwych Ffit Conwy. Mae cyfleusterau’r Ganolfan yn cynnwys campfa newydd, neuadd chwaraeon, ystafelloedd newid, cyrtiau tennis, a datblygiad cyfleuster 3G newydd a fydd yn barod yn gynnar yn 2026.

Mae gan Ffit Conwy swyddi gwag ar gyfer dau Swyddog ar Ddyletswydd brwdfrydig a gweithgar i ymuno â’r tîm rheoli yng Nghanolfan Chwaraeon Creuddyn.

Dyma gyfle delfrydol ar gyfer unrhyw swyddog ar ddyletswydd wrth gefn profiadol sydd ag uchelgais i ddatblygu i rolau uwch reoli yn Adran Hamdden Ffit Conwy.

Bydd yr ymgeisydd llwyddiannus yn angerddol dros ddarparu gwasanaeth rhagorol i gwsmeriaid a bydd yn barod i gynorthwyo’r uwch reolwyr i ddatblygu a hyrwyddo rhaglenni hamdden cyffrous ac arloesol. Yn ychwanegol at hyn, fe fyddwch yn gyfrifol am weithrediad y ganolfan o ddydd i ddydd, iechyd a diogelwch, gofal cwsmer, gweithdrefnau ariannol, rota, a goruchwylio staff.

Mae’r gallu i ddangos profiad o weithio mewn amgylchedd tîm a hefyd dangos y gallu i weithio ar eich liwt eich hun yn fanteisiol.

Mae agwedd gadarnhaol a chyfeillgar, ynghyd â sgiliau cyfathrebu da yn Saesneg yn hanfodol ar gyfer y ddwy swydd. Mae gallu siarad Cymraeg yn rhugl yn hanfodol ar gyfer un o’r swyddi ac yn ddymunol iawn ar gyfer y llall.

Bydd angen i ymgeiswyr fynychu cyfweliad ffurfiol.

Oherwydd natur y gwaith, bydd angen cael datgeliad boddhaol gan y Gwasanaeth Datgelu a Wwahardd (DBS) ar gyfer y swydd hon.