DUTY OFFICER (SECURITY)

Barnsley Football Club; Wrexham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent football club in Wrexham seeks a Security Operative to support stadium operations, ensuring safety and security across various events. Ideal candidates will possess a valid SIA licence and have solid experience in security roles, with responsibilities including access control, surveillance monitoring, and incident response. This role requires excellent communication skills and the ability to work flexible hours, emphasizing the club's commitment to safeguarding and diversity.

Qualifications

• Experience in security or facilities management, ideally within a stadium or large public venue.
• Ability to work independently and make sound decisions under pressure.
• Commitment to safeguarding, equality, and health and safety practices.

Responsibilities

• Monitor and manage access points to ensure only authorized personnel enter restricted areas.
• Act as a first responder to security incidents, disturbances, or emergencies.
• Ensure compliance with club policies, safeguarding procedures, and health & safety regulations.

Skills

Building security protocols

Access control

Incident response procedures

Interpersonal skills

Basic IT literacy

Education

Valid Security Industry Authority (SIA) licence

First Aid at Work or Emergency First Aid qualification

Tools

CCTV monitoring systems

Radio communication protocols

Job description

Provide support for the stadium operations team by ensuring building security, signing in Contractors/visitors, locking up buildings, securing the players entrance and car park at set times. Liaising with visitors and matchday cleaning team. Supervising outside contractors were necessary.

MAIN RESPONSIBILITIES

• Access Control : Monitor and manage access points to ensure only authorised personnel enter restricted areas (e.g., players’ tunnel, control room, hospitality zones).
• Building Lock-Up and Patrols : Secure the stadium before and after events, including locking/unlocking gates, doors, and sensitive areas.
• Surveillance Monitoring : Operate and monitor CCTV systems to detect suspicious activity or breaches.
• Incident Response : Act as a first responder to security incidents, disturbances, or emergencies, and coordinate with emergency services if needed.
• Contractor and Visitor Management : Sign in/out contractors and visitors, verify credentials, and ensure they follow safety protocols.
• Liaison Role : Communicate with cleaning teams, maintenance staff, and external contractors to ensure smooth operations.
• Matchday Duties : Support the matchday safety team by assisting with crowd control, monitoring fan behaviour, and responding to incidents.
• Equipment Checks : Ensure radios, bodycams etc, and other security equipment are operational and distributed appropriately.
• Log Keeping : Maintain accurate records of incidents, visitor logs, and contractor activities.
• Policy Adherence : Ensure compliance with club policies, safeguarding procedures, and health & safety regulations.
• Briefings and Reports : Participate in pre-event briefings and post-event debriefs, contributing to safety and security reports.

SAFEGUARDING RESPONSIBILITIES

• We are committed to ensuring everyone who engages with the Club and Academy has a positive, safe, and supportive experience.Staff are required to comply with all aspects of the Club Academy Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded in the Academy and across the Club too.
• This post is subject to an Enhanced DBS Check.

  HEALTH & SAFETY RESPONSIBILITIES

• Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.
• To comply with all aspects of the Club’s Health & Safety Policy and arrangements, to enable the company to perform its civil and statutory obligations in relation to Health & Safety.

EQUALITY, DIVERSITY AND INCLUSION RESPONSIBILITIES

• Hold a commitment to equality, diversity and inclusion in the workplace.

About The Candidate

EXPERIENCE/QUALIFICATIONS REQUIRED

• ValidSecurity Industry Authority (SIA) licence(e.g., Door Supervisor or Security Guard).
• Experience in asecurity or facilities management role, ideally within a stadium, sports venue, or large public venue.
• Strong understanding ofbuilding security protocols,access control, andincident response procedures.
• Ability to work independently and make sound decisions under pressure.
• Excellent interpersonal and communication skills, with the ability to liaise effectively with contractors, staff, and visitors.
• Basic IT literacy for logging incidents and managing visitor/contractor records.
• Willingness to work flexible hours, including evenings, weekends, and public holidays.
• Commitment tosafeguarding,equality, andhealth and safetypractices.
• First Aid at Work or Emergency First Aid qualification (desirable).
• Experience supervising or coordinatingcontractors or cleaning teams (desirable).
• Familiarity withCCTV monitoring systemsandradio communication protocols (desirable).
• Knowledge ofstadium operationsorevent-day procedures (desirable)

PERSON SPECIFICATION

• A positive attitude undertaking any aspect of the job role.
• Show initiative by being able to see and act upon the opportunities in any given situation.
• To understand the importance of confidentiality around sensitive safety matters.
• Flexible and a team player.

About The Club

CLUB VALUES

Code of Conduct

Wrexham Football Clubexpects the highest standards of integrity and conduct in all matters concerning the Club and its employees. The Code of Conduct makes clear the standards of conduct expected from its employees and explains the responsibilities of the Club, as the employer. All employees are expected toalways act wholeheartedly in the interests of the Club.Any conduct detrimental to its interests or its relations with its customers, suppliers, thepublicor damaging to its public image shallbea breach of Club rules and policies. Discriminatory,offensive,and violent behaviour areunacceptable,and any complaints or concerns will be dealt with and acted upon.

Equality, Diversity & Inclusion

Wrexham Football Club arecommitted to ensuring that equality,diversityand inclusion of opportunity is at the very heart of everything we do to ensure we provide fair and non-prejudicial access to the services across the Club. We uphold everyone’s freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee,volunteer,or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following ‘protected characteristics’: Age, Disability, Gender Reassignment, Marriage & Civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal.

The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and as we are under represented in these areas; we particularly welcome ‘entry level’ applications from women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability.

Safeguarding and Safer Recruitment

Wrexham Football Club are committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the club and believes that the general wellbeing, welfare and safety of all children and vulnerable adults engaged in club activities is of the upmost importance. The Club will fulfil its responsibilities by ensuring it displays best practice in safeguarding matters – including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult, families, and the relevant local authority.

Having a criminal record will not necessarily bar a potential candidate from working with the Club. This will depend on the nature of the position and the circumstances and background of the offence(s) committed. As an organisation using the Disclosure and Barring Service (DBS) to assess applicant’s suitability for positions of trust, the Club complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. Potential applicants need to check on the government website (https://www.gov.uk/tell-employer-or-college-about-criminal-record/what-information-you-need-to-give) whether cautions / convictions should be disclosed as part of their application.