Duty Officer (Part-Time)

WD Leisure; Alexandria; On-site; GBP 32,000 - 36,000; Part time

Job summary

An established industry player is seeking a dynamic Duty Officer to join their operational management team at a popular leisure facility. This part-time role is integral to ensuring smooth operations, customer satisfaction, and compliance with health and safety standards. The ideal candidate will thrive in a customer-focused environment, managing frontline staff and promoting services while contributing to a positive workplace culture. With a strong emphasis on work-life balance and employee wellbeing, this opportunity offers a supportive atmosphere where your contributions will be valued. If you're passionate about customer service and operational excellence, this role is perfect for you.

Benefits

Local Government pension scheme

25 days annual leave

Access to employee wellbeing supports

Flexible working options

Qualifications

• Dynamic individual with strong customer service and operational management skills.
• Experience in health and safety compliance and staff supervision.

Responsibilities

• Ensure effective day-to-day operation of the leisure facility.
• Supervise frontline staff and implement HR policies.

Skills

Customer Service

Operational Management

Health and Safety Compliance

Staff Supervision

Marketing Skills

Job description

Location: Vale of Leven Swimming Pool North Main Street Alexandria, G83 0EW

Salary: £32,811.70 - £35,549.05 per year

Contract Type: Permanent

Position Type: Part Time

Hours: 24.25 hours per week

Job Description

This is a part-time post the salary will be pro-rata'd to the hours worked.

WD Leisure Trust are looking for a dynamic and customer focused individual to join our operational management team at the Vale of Leven Swimming Pool.

As a Duty Officer you will play a key role in ensuring the effective day to day operation of the leisure facility and will be the main interface between the service and our customers. You will ensure the effective supervision and daily operation of Vale of Leven Swimming Pool, including planning the operational delivery of frontline services and implementing WDLT’s Health and Safety Policy and Arrangements to ensure the health, safety and welfare of all employees and customers.

This role entails supervising a range of frontline staff, assisting with the promotion and marketing of facilities and services, dealing effectively with frontline grievance and disciplinary matters and implementing WDLT’s HR policies and procedures.

The Individual

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

1. Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
2. A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
3. Access to employee wellbeing supports including occupational health & counselling if ever you need help and support

Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.