Duty Officer

Serco; Whitchurch; On-site; GBP 27,000; Full time

Job summary

Join Serco as a Duty Officer at Whitchurch Leisure Centre, responsible for managing facility operations while ensuring safety and delivering exceptional customer service. This role offers excellent training opportunities and a supportive environment to grow your career in leisure management.

Benefits

Free membership at the Centre

Discounted use of classes and facilities

Free safeguarding training and DBS check

Excellent development and training opportunities

6% employer matched pension contribution

Up to 25 days annual leave + public holidays (Pro Rata)

Qualifications

• Experience in leading a team in the leisure industry.
• Strong customer interaction skills.
• Ability to manage emergencies and operational compliance.

Responsibilities

• Manage the facility operations during shifts ensuring safety and customer service.
• Interact with high-profile sports governing bodies and corporate clients.
• Supervise the operational team and handle cash processes.

Skills

Customer Service

Team Leadership

Education

National Pool Lifeguard Qualification

First Aid Certification

Job description

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Location: Whitchurch Leisure Centre, Shropshire, SY13 1FT

Contract type: Permanent

Working Hours: 37hours per week covering a mixture of early, late and weekend shifts

Salary:£26,566.34 per annum + Excellent Benefits

Here at Shropshire Leisure Community Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a part time Duty Officer to join our team.

In the role of the Duty Officer, you will manage all aspects of the facility through the hours of operation, ensuring all activities are delivered to a high standard with safety and customer service as high priority.

The role will involve a high level of customer interaction with high profile sport’s governing bodies other commercial and corporate organisations, as well as the deployment and supervision of the operational team, always maintaining critical operational cover across the site and managing cash handling processes.

In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, taking charge, and responding in the event of any emergency situations, ensuring the smooth running of all site operations.

You will help in facilitating a safe, fun, and professional working environment with excellent training and development opportunities, as well as a free membership to our leisure centres.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About You

The successful candidate will be a passionate and enthusiastic individual who like the members of staff, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.

It is desirable that you hold a National Pool Lifeguard qualification, as well as first aid, however training will be provided for the right candidate.

If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today.

Why Serco

Meaningful and vital work:Working within Leisure means that you’ll play a critical role in ensuring thatthe communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environmentto stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression.So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all theopportunity you need to evolve your career.

Great people: Our staff are dedicated to providingthe best possible service for our customers and we welcome thosewho take similar pride in their work.

What we offer

• Free membership at the Centreplus heavily discounted use of classes and facilities
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• Up to 25days annual leave + public holidays (Pro Rata)

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.