Duty Officer

Brighton & Hove City Council; Hove; Sur place; GBP 19 000 - 26 000; Temps partiel

Avantages offerts par ce poste

Competitive salary

Overtime pay weekends

Bank holiday pay

Pension scheme

Generous holiday

Supervision meetings

Staff benefits

Free uniform

PPE

Résumé du poste

Brighton & Hove City Council seeks a Duty Officer for 31 hours per week to join a dedicated team in a fast-paced, office-based role. You will operate within a multi-disciplinary environment connected to hospital discharge pathways, supporting independence for service users and collaborating with Nurses, OT and Physiotherapists.

The post is fixed-term for 8 months, requires NVQ3 in Social Care or equivalent, and offers induction, training, and development opportunities.

Qualifications

• NVQ Level 3 in Social Care or equivalent.
• Knowledge of the Care Quality Commission's fundamental standards.
• Experience working with vulnerable people with varying needs.
• Knowledge of Medication policies & procedures.
• Knowledge of the Mental Capacity Act.
• Ability to communicate effectively with service users and colleagues.
• Ability to motivate staff to ensure smooth running of the service.
• Good IT skills and willingness to learn new systems.

Responsabilités

• Support service users with daily living tasks to promote independence.
• Work in line with CQC standards and hospital discharge pathways.
• Communicate clearly with service users and professional colleagues.
• Assist with medication policies and procedures as required.
• Provide supervision and support to staff during shifts.

Connaissances

Social care knowledge

CQC standards

Communication

IT skills

Staff motivation

Medication policies

Mental Capacity Act

Vulnerable people

Verbal & written communication

Formation

NVQ Level 3 in Social Care or equivalent

Outils

Microsoft Office

Care management systems

Description du poste

We are seeking a Duty Officer (31 hrs per week) to join our team of four Duty Officers. You will be central to the running of our Duty Office which operates from 7.00am to 8.00pm daily. The post is office-based. This is a fixed-term contact for 8 months covering maternity leave. Independence at Home provides a personal approach to helping individuals who find themselves unable to manage day-to-day tasks at home. We support people for up to six weeks to learn to do things in a different way to increase independence and confidence. This includes support with daily living tasks including manual handling. Our service is integrated with Health, so we work closely with Nurses, OT and Physiotherapists. The service is part of the hospital discharge pathway, so we are very busy and we have high turn‑over of service users. Our last CQC inspection rated the service as "good" in all aspects of the care and support provided, as well as for leadership. Fixed term: 9 Months Interviews to be held: (tbc) There is full information about the role below and attached but, if you would like an informal discussion, please contact Julian Seaborne (Operations Manager) on 01273 295762 or email. We will provide you with in-depth induction to the role, where you will be well supported by your managers and colleagues. You will also have access to training and continuous professional development appropriate to the role. However, you will need:

• a relevant qualification in Social Care or Care Management (at least NVQ3, or equivalent relevant experience)
• knowledge of the Care Quality Commission's fundamental standards of care
• experience and understanding of working with vulnerable people with a variety of needs
• knowledge of Medication policies & procedures
• knowledge of the Mental Capacity Act
• the ability to communicate effectively verbally and in writing with service users and professional colleagues
• the ability to support and motivate staff on a daily basis to ensure the smooth running of the service
• excellent customer service skills, Our operations are heavily based on phones and computers. We will train you to use our specific and corporate systems during your induction, but you will need to bring good IT skills and confidence to learn new systems.

Working for us

The service is 7-day and operates throughout the year. The role includes working on a rota that includes early mornings, evenings, weekends, bank holidays, Christmas and New Year. The role is office-based at our office in Craven Vale Resource Centre (BN2 0FE). We are co-located with the residential centre. We can offer you:

• a competitive salary
• time and a half for working at weekends, double time for working on a bank holiday
• a career average pension scheme
• generous holiday
• regular supervision meetings
• a range of other staff benefits
• free uniform and personal protective equipment

Encouraging a diverse workforce

Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans. Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our actions, our and the work we are doing to

Why work for us? As a council, we want to:

• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe,

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Enhanced DBS Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check. We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.