Duty Officer

Brighton & Hove City Council; Brighton; On-site; GBP 24,000 - 25,000; Part time

Job summary

Brighton & Hove City Council is seeking a permanent, part-time Duty Officer to work 7 hours per week at Craven Vale, Brighton. The role is to ensure the safe and effective running of the service day to day, including staff deployment and coordinating with service users and professionals.

The post pays £17.17–£18.04 per hour, with enhancements for nights, weekends and bank holidays. The role requires flexibility to work evenings and weekends; interviews will be scheduled later.

Qualifications

• Experience in care settings and ability to lead and motivate teams to provide excellent care.
• Excellent communication skills for interactions with service users, staff and families.
• Flexibility to work evenings, weekends and bank holidays.

Responsibilities

• Ensure safe and effective daily operation of the service and deployment of staff and resources.
• Be the first point of contact for service users, staff, families and professionals; maintain excellent communication.

Job description

Please enter your search criteria below and select 'Find jobs'.

Salary £17.17 - £18.04 per hour plus enhancements for nights, weekends and Bank Holidays

Basis Fixed Hours

Job profile for Duty Officer

Duty Officer

Craven Vale, Craven Road, Brighton, BN2 0FE 17/11/2026

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £17.17 - £18.04 per hour plus enhancements for nights, weekends and Bank Holidays

Contractual hours 7

Basis Fixed Hours

Package We are pleased to offer a wide range of benefits to support you and your wellbeing. You can read about them on our Why work for us pages.

Job category/type Adult Social Care

Date posted 28/10/2026

Job reference REQ0001706

Attachments Shortlisting Questions for Duty Officer.docx

Attachments 3028bm3.Nov22.Duty Officer.JDPS.doc

Job description

Craven Vale provides care & accommodation to people with enduring functional mental health needs.

We are looking to appoint a permanent, part-time Duty Officer 7 hours per week.

Interview date: TBC

For an informal discussion, please contact Rachel Wright on 01273 295880.

The role of the Duty Officer includes being responsible for the safe & effective running of the service day to day ensuring the safe deployment of staff & resources. The successful applicant needs to be reactive and proactive often dealing with several different tasks at the same time. You will often be the first point of contact for service users, staff, family and other professional so need to be able to demonstrate excellent communication skills along with experience of working in care settings and the ability to lead & motivate teams to provide excellent care which offers choice, independent, respect & dignity to those using our services.

The Duty Officer works a rota that includes evenings and weekends and bank holidays (enhancements payable) so flexibility is required.

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

Why work for us?

• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe

For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.

As part of your application, you will need to provide your education and career history and answer some application/shortlisting questions. Your answers to the application/shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

AI advice for candidates

We are interested in hearing about your experience and skills in your own words. While we value people who know how to use AI, we ask that you minimise using it in your application.

We are keen to hear how your experience and skills align to our values and the skills and experience needed to perform well in our roles with clear real examples from you. To support you in this, we have guidance on using the STAR model which can help you ensure you are telling us your whole story. We also provide clarity on the skills we are looking for in our adverts and in the job description/person specification attached to each job advert.

All the applications we receive are read by at least two hiring managers and we do not use AI in this process. Our experience of reading applications is that those that have heavily used AI contain generic paragraphs that are strikingly similar to other applicants’ responses. This makes it extremely difficult to differentiate between applications, and doesn't give us enough evidence of your individual skills. There is a risk that we will therefore not be able to shortlist you. Instead, we recommend you ensure your application stands out by presenting clear examples of your actual skills and experiences in your own words.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.