Duty Officer

Serco Limited; Bishop's Castle; On-site; GBP 21,000 - 25,000; Part time

Job summary

A leisure facility in Bishop's Castle is seeking a part-time Duty Officer to manage operations and deliver top-notch customer service. The role includes overseeing facility activities, maintaining safety standards, and leading a team while ensuring compliance with contracts. The successful candidate will have a passion for the leisure industry and potentially hold a National Pool Lifeguard Qualification and first aid certification. Excellent training opportunities and perks, including a free membership, are offered.

Benefits

Free membership at the Centre

Excellent Development and Training Opportunities

6% employer matched pension contribution

25 days annual leave + public holidays (Pro Rata)

Life assurance up to 2x base salary

Qualifications

• Experience in leading a team and face-to-face customer service.
• Passionate and enthusiastic approach to customer care.
• Desirable qualifications but training will be provided.

Responsibilities

• Manage all aspects of the facility during operational hours.
• Ensure safety and high-quality customer service are maintained.
• Assist in leading contractual compliance and respond to emergencies.

Skills

Customer Service

Leadership

Education

National Pool Lifeguard Qualification

First Aid Certification

Job description

Location:Bishops Castle Leisure Centre, Shropshire, SY9 5AY

Contract type: Permanent

Working Hours:30 hours per week covering a mixture of early, late and weekend shifts

Salary:£21,535.29per annum + Excellent Benefits

Here at Shropshire Leisure Community Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day'. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a part time Duty Officer to join our team.

In the role of the Duty Officer, you will manage all aspects of the facility through the hours of operation, ensuring all activities are delivered to a high standard with safety and customer service as high priority.

The role will involve a high level of customer interaction with high profile sport's governing bodies other commercial and corporate organisations, as well as the deployment and supervision of the operational team, always maintaining critical operational cover across the site and managing cash handling processes.

In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, taking charge, and responding in the event of any emergency situations, ensuring the smooth running of all site operations.

You will help in facilitating a safe, fun, and professional working environment with excellent training and development opportunities, as well as a free membership to our leisure centres.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About You

The successful candidate will be a passionate and enthusiastic individual who like the members of staff, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.

It is desirable that you hold a National Pool Lifeguard qualification, as well as first aid, however training will be provided for the right candidate.

If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today.

Why Serco

Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providingthe best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• Up to 25days annual leave + public holidays (Pro Rata)
• Life assurance up to 2x base salary
• For all Leisure benefits please see Employee Benefits (moreleisure.com)

#leisurejobs

Location:Bishops Castle Leisure Centre, Shropshire, SY9 5AY

Contract type: Permanent

Working Hours:30 hours per week covering a mixture of early, late and weekend shifts

Salary:£21,535.29per annum + Excellent Benefits

Here at Shropshire Leisure Community Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day'. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a part time Duty Officer to join our team.

In the role of the Duty Officer, you will manage all aspects of the facility through the hours of operation, ensuring all activities are delivered to a high standard with safety and customer service as high priority.

The role will involve a high level of customer interaction with high profile sport's governing bodies other commercial and corporate organisations, as well as the deployment and supervision of the operational team, always maintaining critical operational cover across the site and managing cash handling processes.

In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, taking charge, and responding in the event of any emergency situations, ensuring the smooth running of all site operations.

You will help in facilitating a safe, fun, and professional working environment with excellent training and development opportunities, as well as a free membership to our leisure centres.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About You

The successful candidate will be a passionate and enthusiastic individual who like the members of staff, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.

It is desirable that you hold a National Pool Lifeguard qualification, as well as first aid, however training will be provided for the right candidate.

If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today.

Why Serco

Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providingthe best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• Up to 25days annual leave + public holidays (Pro Rata)
• Life assurance up to 2x base salary
• For all Leisure benefits please see Employee Benefits (moreleisure.com)

#leisurejobs