Duty Manager - YHA London Thameside

YHA (ENGLAND AND WALES); London; On-site; GBP 30,000 - 35,000; Full time

Job summary

YHA London Thameside is seeking a Duty Manager to manage hostel operations and deliver exceptional guest experiences. The role encompasses team leadership, customer service, and operational budget management, all within a supportive and inclusive environment. YHA offers competitive pay, excellent perks, and growth opportunities, making this a unique workplace for enthusiastic candidates.

Benefits

Competitive hourly rate

Exclusive staff discounts

Free YHA Membership

10 free hostel stays per year

Qualifications

• Experience in hospitality or customer service.
• Ability to manage workload pressures and priorities.
• Knowledge of YHA's core purpose and values.

Responsibilities

• Managing the operational budget and performance indicators.
• Guiding team members across various hostel areas.
• Ensuring a clean and comfortable environment for guests.

Skills

Customer service experience

Team management

Basic IT skills

Education

Food safety level 2

APLH level 2

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

YHA London Thameside are looking to recruit a Duty Manager for 25 to 40 hours per week.

Our hostel offers an entirely distinctive workplace, far from the ordinary office setting. At YHA, we believe in valuing our team members and ensuring they have access to great perks:

• Competitive hourly rate: We offer a pay of £14.33 per hour (£13.13 per hour plus £1.20 Local Living Allowance). This is a flexible, permanent contract, offering a minimum 25 hours per week.
• Exclusive benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
• Free YHA Membership: Receive a complimentary YHA Membership each year.
• Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.

There's a multitude of advantages to being part of the YHA team. To explore more about the benefits we offer, visit our YHA Jobs website today. Join us for a unique work experience and discover the YHA difference for yourself.

Join Our Team as Duty Manager - Shaping Exceptional Hostel Experiences

At YHA, we celebrate diversity and value the unique perspectives that every individual brings. Our mission is to create an inclusive environment where all team members are appreciated for their distinctive contributions and insights.

The Role: Supporting Excellence in Hostel Operations

As a Duty Manager, you will play a pivotal role in supporting the management of an operational budget and the delivery of Key Performance Indicators (KPIs). You will also be engaged in various customer-facing duties across the hostel, ensuring all guests and visitors have an outstanding YHA experience.

What will you be doing as a Duty Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
• Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.

What Skills and Experience do you need to be a Duty Manager?

Our Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.

To provide this service we are looking for candidates who have:

• Experience of working face-to-face with customers
• Experience in hospitality or customer service, including the management and delivery of a quality service
• Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable)
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Duty Manager

Keywords: Hospitality Manager, Hospitality Supervisor, Hospitality Team Leader