Duty Manager - YHA Langdale

YHA (England & Wales); England; On-site; Full time

Job summary

A leading company in hospitality seeks a Duty Manager for YHA Langdale. This role involves supporting the Hostel Manager with daily operations, guiding a friendly team, and ensuring excellent guest experiences. Encircled by stunning views, this is an opportunity for individuals passionate about hospitality management to thrive and grow.

Benefits

10 nights free hostel stays per year

Access to staff discount and cash back portal

Free YHA Membership each year

Employee Assistance Program

Qualifications

• Experience in hospitality or customer service.
• Ability to manage varying pressures and priorities.
• Desirable food safety and IT certifications.

Responsibilities

• Support the Hostel Manager in day-to-day operations.
• Manage guest check-ins, check-outs and food service.
• Supervise team members and foster a collaborative work environment.

Skills

Customer Service

Team Management

Food Safety

Basic IT Skills

Education

Food Safety Level 2

APLH Level 2

Job description

Duty Manager

YHA Langdale

Permanent, flexible contract

25-42.5 hours per week

£13.13 per hour (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £69.83 per week

Are you looking for a fun and varied job in hospitality management? YHA Langdale are looking for a Duty Manager to support the Hostel Manager! YHA Langdale’s enviable location is unmatched, with stunning views of the Langdale Pikes, Loughrigg Fell and rolling views all the way down to Lake Windermere and Bowness. This is a hostel from which the central fells can be explored and enjoyed immediately upon stepping out through the front door.

As a Duty Manager you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program
  
  

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as a Duty Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, includi

• Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
• Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
  
  

What Skills and Experience do you need to be a Duty Manager?

Our Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.

To provide this service we are looking for candidates who have:

• Experience of working face-to-face with customers
• Experience in hospitality or customer service, including the management and delivery of a quality service
• Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable)
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
  
  

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Duty Manager

Keywords: Hospitality Manager, Hospitality Supervisor, Hospitality Team Leader