Duty Manager - Wirral

Hydes Brewery; Manchester; On-site; Full time

Job summary

A leading hospitality group in Manchester is seeking a Duty Manager. You will oversee daily operations, provide exceptional customer service, and lead a dedicated front of house team. Ideal candidates have strong supervisory skills and a passion for hospitality. This role offers competitive pay, tips, and various benefits including discounts and pension plan.

Benefits

Weekly pay

Discounts Platform

24/7 access to GP online

Paid breaks

50% discount off food for up to 6 people

50% off accommodation

Pension plan

Employee assistance programme offering 24/7 support and advice

Qualifications

• Experience in hospitality management or similar role.
• Ability to work in a fast-paced team environment.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee day-to-day activities of front of house team.
• Train and guide team members while providing high-quality service.
• Make product recommendations and upsell to enhance customer satisfaction.

Skills

Customer service

Supervisory skills

Decision-making

Organizational skills

Job description

Overview

We are now seeking a Duty Manager to enhance our team, and help us be the best at what we do.

You will oversee the day-to-day activities of the front of house team, be knowledgeable about all the products on offer in the bar and restaurant areas and be able to make recommendations and upsell. Most of all you love to look after people, understand what makes them happy and have the desire to make someone's day.

With a passion for hospitality you will be able to supervise in a team focused environment. You will have the ability to give clear direction, delegate and adapt to change. You will also be extremely organised and have strong decision-making skills.

Once a police station, this stunning site is being transformed into a popular premium dining pub situated in the centre of Heswall. With a fantastic refurb, customers will be able to relax both inside and out, enjoying the best fresh food and drinks in a relaxing yet premium environment with exceptional customer service and hospitality. The fresh food menu will feature great British classics as well as seasonal items cooked by our passionate and enthusiastic chefs. The Harry Beswick will have cosy pub areas and fires for those colder winter nights.

About Hydes

Established in 1863, Hydes Brewery is based in Manchester has expanded to include a portfolio of nearly 50 restaurants, pubs, bars, and hotels, and continues to grow, while still retaining its family feel. We have pubs across Greater Manchester, Lancashire and throughout Cheshire including Chester and Wrexham and some in the Wirral, near Liverpool.

Hydes\' vision is to deliver exceptional hospitality, and it\'s our people that will help us achieve this. With a mission to deliver attractive environments, high quality products and exceptional service, we value our people and believe in recognising, rewarding and developing our teams.

Our aim is to create a great teamworking environment in which the opinions of all are sought and valued, and to grow our future talent from within, with continued development and progression opportunities.

Hydes is #OpenToAll and committed to encouraging equality, diversity and inclusion among our people, and we oppose and want to eliminate discrimination and welcome your application whatever your background or situation. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We want everyone in our business to be treated with fairness and respect. If you need reasonable adjustments at any point in the application or interview process, please let us know.

Benefits

Up to 13.42ph + Tips + some great benefits including:

• Weekly pay
• Discounts Platform
• 24/7 access to GP online
• paid breaks
• 50% discount off food for up to 6 people
• 50% off accommodation
• pension plan
• employee assistance programme offering 24/7 support and advice

Hours

35-40 hours per week including evenings and weekends with flexible shifts.