Duty Manager, West End Centre (FTC - April 2025)

Hampshire Cultural Trust; London; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a Duty Manager for its vibrant community venue. This role involves leading operations for diverse events, ensuring high standards of customer service, and managing venue hires. The ideal candidate will thrive under pressure, possess strong administrative skills, and share a passion for arts and culture. Join a dedicated team committed to delivering exceptional cultural experiences and making a positive impact in the community. If you are ready to take on a leadership role in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in operational leadership in a customer-focused venue.
• Strong administrative skills including reporting and invoicing.

Responsibilities

• Lead venue operations for various events and performances.
• Manage customer service and engage with performers.

Skills

Operational Leadership

Customer Service

Administrative Skills

Health and Safety Awareness

Job description

Duty Manager, West End Centre (FTC - April 2025)

• Hampshire Cultural Trust
• London
• Permanent
• Expired
• £26,500

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Support an impactful community venue to deliver award-winning live performance programmes and great experiences

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Do you want to support an impactful community venue to deliver award-winning live performance programmes and great experiences?

The opportunity has arisen to take on duty management for a variety of events and hires across the award-winning West End Centre. This role will see you lead venue operations through venue hire, workshops, and busy evening and weekend live performances. From live music to comedy and theatre, you will manage all aspects of venue operations in partnership with the Technical Manager and General Manager. You will lead confidently in any situation, maintaining excellent customer service and engagement with acts and performers. As part of the venue leadership team, you will also handle administrative aspects of venue operations, including managing the venue hire experience and supporting the General Manager with back-office tasks. You should be comfortable taking the lead during busy show nights.

A bit about you

You should have operational leadership experience in a customer-focused public venue or similar, with the ability to deliver high standards of customer service and motivate others to do the same. You must be comfortable working under high pressure. Strong administrative skills are essential, including reporting, invoicing, and managing back-office operations. An awareness of health and safety processes is required. An interest in heritage, arts, and culture would be beneficial, but a genuine passion for our work is essential.

What it’s like to work for us

At Hampshire Cultural Trust, our vision is to create inspirational cultural experiences that enrich and transform lives. We manage and support 24 attractions across Hampshire and deliver outreach programmes that bring culture to local communities. We also run social impact initiatives aimed at vulnerable or disadvantaged groups who might not otherwise access arts and culture.

We are committed to promoting equality and diversity, valuing different backgrounds and experiences, which enrich our workplace. Our employee engagement levels are high, and our organizational culture is positive.

Note: We encourage early applications as we will be interviewing candidates before the closing date.

To apply, please complete the application form with an up-to-date CV. Covering letters are not required but providing additional context would be appreciated.

Closing date for applications: 6th May 2025

Proposed interview week: W/C 12th May 2025