Duty Manager - Trump Turnberry - Front Office

Trump Turnberry Golf and Spa; Girvan; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury hotel in Scotland seeks a Manager on Duty to oversee day-to-day rooms operations and ensure high service standards. The position includes handling guest inquiries, supervising the Front of House team, and developing staff. Candidates must have supervisory experience and excellent communication skills, along with a desire to uphold luxury brand standards.

Benefits

Subsidised staff accommodation

Access to meals on duty

Discounted room rates for employees and family

Discounts at Food & Beverage outlets

Use of Spa, Gym and Golf facilities

Uniform provided and laundered by the company

Employee Assistance Programme

Ongoing training and development

Qualifications

• Must be eligible to live and work within the UK.
• Previous supervisory experience is essential.
• Experience in a 5* Front Office environment desired.

Responsibilities

• Act as Manager on Duty in the absence of the General Manager.
• Coordinate and supervise operational activities of Front of House Ambassadors.
• Develop, train and coach staff to brand standards.

Skills

Communication

Supervisory Skills

Customer Service

Tools

Opera

Job description

Position Purpose

To ensure the professional and effective running of the day-to-day Rooms Operation in accordance with all Service Standards and in line with Trump Hotels Policies and Procedures. Responsible for short and long-term planning and day-to-day operations of rooms and related areas.

Essential Functions

• Act as Manager on Duty (responsible for the hotel in the absence of the General Manager) and assist with guest complaints and security issues (incidents, accidents, loss & damages) as required
• To ensure that all services offered Front of House are always available and are carried out with the utmost efficiency and courtesy to brand standards
• Assist in the day to day operation of the Front of House, ensuring prompt, efficient and courteous interactions
• To have presence in the Lobby and meet/welcome regular and VIP Guests
• To liaise closely with all departments with regard to servicing and handling of incoming groups, VIP’s etc
• Coordinate and supervise the operational activities of the Front of House Ambassadors
• Handle all billing inquiries at the desk and maintain your own float
• Ensure you are aware of all Luxury Collection & Trump Hotels standards and that they are adhered to at all times
• Be responsible for developing, training and coaching new and existing staff members to Luxury Collection & Trump Hotels standards

Candidate Specification

• Must be eligible to live and work within the UK
  
• Excellent written and spoken communication is essential
  
• Previous experience within 5* Front Office environment is desired
• Previous supervisory experience is essential
• Good knowledge of opera is desired

BENEFITS

• Subsidised staff accommodation (if required).
• Access to a meal on duty in the staff canteen.
• Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
• Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
• Resort Facilities – use of the Spa, Gym and Golf facilities.(subject to some restrictions).
• Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
• Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
• Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
• Ongoing training and development, first-class hospitality training &Apprenticeship programmes are available.