Duty Manager - The Doyen

Golf Holdings; Belfast City District; On-site; GBP 25,000 - 35,000; Full time

Job summary

Wine Inns in Belfast is seeking a capable hospitality manager to oversee daily operations across our licensed premises. You will work with the team to deliver excellent service, manage stock and wages, and promote events.

This role requires leadership, training staff, and ensuring compliance with hygiene and licensing laws. The ideal candidate has at least 1 year of management experience in a busy pub environment and strong communication skills, with a focus on guest satisfaction and operational

Qualifications

• Minimum 1 year’s management experience in a busy licensed premises.
• Good standard of Maths and English GCSE or equivalent (Grade C+).
• Knowledge of stock management and staff training.
• Proven leadership and problem-solving abilities.
• Knowledge of Microsoft Word & Excel; Micros or similar POS systems.

Responsibilities

• Assist management in controlling costs such as wages, utilities, and ensure proper use of equipment.
• Promote functions/events and involve staff in promotions.
• Ensure high level of customer service on the premises with management presence during peak hours.
• Upsell opportunities and meet customers' needs individually.
• Maintain stock control and ensure deliveries are received in good condition.

Skills

Management

Stock control

Staff training

Customer service

Leadership

Communication

Education

GCSE Maths & English

NVQ Level 3 Hospitality Supervision

Food Hygiene Certificate

Level 1 Wine Certificate

Tools

Microsoft Word

Microsoft Excel

Micros / POS

Job description

Purpose

To ensure that caring, courteous service is provided at all times. In the absence of the Manager and Assistant Manager (if applicable), responsibility for facets of the premises in order to maximize unit profitability and continually strive for improvement. To set a good example to the whole unit by upholding a high degree of Company discipline, whilst at the same time creating a fun, team environment.

Key Responsibilities

Profit and Turnover

• To assist with the management of variable costs such as wages, heat and light, and to ensure that equipment is properly used to avoid unnecessary repair or replacement.

Business Planning

• To provide ideas, suggestions and feedback to the Manager with regards to promotions and entertainment.
• To actively promote the sales for functions / events etc, and to ensure that staff are also involved in promoting such events.

Provision of Excellent Customer Service

• To ensure a high level of customer service at your premises at all times, ensuring that the customer always comes first and that there is management presence on the floor during peak trading hours.
• To encourage the team to upsell by identifying selling opportunities and handling customer’s needs individually
• To ensure that the basic service duties are in compliance with Company standards.

Stock Control

• To maintain strict control over all stock in line with established Company procedures including handling, portioning, wastage and administration.
• To ensure that deliveries are received in good condition and checked and any discrepancies followed through as appropriate.

Staffing

• To assist the Manager in maintaining control of man-hour costs by reacting to increases / decreases in trade.
• To lead by example, approaching work professionally with a supportive and caring attitude to staff.

Team Development and Performance Management

• To identify training needs of staff and provide accurate information to Manager.
• To participate in staff training to the standards set by the Company in order to consistently achieve the required level of performance.
• To identify poor performance / conduct issues and reporting these to the Manager.

Health and Safety

• To assist in monitoring all statutory requirements and Company policy relating to hygiene, including food safety, health and safety, ensuring that accurate records are maintained.

Administration

• To ensure that Company reporting is adhered to promptly at all times, such as the completion of Incident Report Forms.

Housekeeping

• To maintain good housekeeping procedures in order that the premises is always well presented and maintained to the standards set by the Company
• To ensure that the appropriate POS material is displayed

Security

• To ensure the premises are secure at all times whilst on duty and to manage the safekeeping of all assets such as fixtures, fittings, stock and monies.
• To ensure compliance with all cash handling procedures whilst on duty.

Licensing Laws

• To be fully conversant with all current licensing legislation and to assist in their implementation in line with Company policy

Miscellaneous

• Any other duties relevant and related to the post

Educational qualifications

• Good standard of secondary education essential, ie, Maths and English GCSE or equivalent, Grade C or above
• NVQ Level 3 in Hospitality Supervision or equivalent preferred.
• Basic Food Hygiene Certificate essential
• Level 1 Wine Certificate preferred

Skills and Experience

• Minimum 1 year’s experience at a management level within a busy licensed premises.
• Knowledge of Microsoft Word & Excel preferred.
• Knowledge of Micros or equivalent touch screen system preferred.
• Proven track record of stock management on a day-to-day basis
• Proven track record of staff training on a day-to-day basis

Personal Qualities

• An excellent problem solver with the ability to work on your own initiative as well as part of a team.
• Leadership qualities – must be able to set a positive example and deal with situations as they arise, and manage staff, to maintain standards.
• Good communication skills, e.g., proven ability to deal effectively with
  both internal and external customers in potentially difficult situations,
  maintaining a professional level of customer service at all times.
• Have the ability to sustain consistent performance even under pressure, and willing to take on extra responsibility when required
• A team player who will help staff with tasks rather than delegating when appropriate

Main Points of Contact – internal and external

• Customers
• All staff, including bar and waiting staff, kitchen porters and all chefs on premises, door personnel and cleaners.

Other relevant information

Flexibility will be required with hours of work, and this position involves daytime, night and weekend work.

Note: Pending the number of applications, the criteria for the position maybe enhanced to facilitate shortlisting.

About The Role

About Us

Wine Inns incorporates many of Belfast's well renowned and leading pubs and clubs and includes The Empire, Robinsons, The Four Winds and Cutters Wharf.

We are interested in brilliant people across all disciplines.

Start your new career with Wine Inns.

Required Criteria

• Good standard of secondary education essential, ie, Maths and English GCSE or equivalent, Grade C or above
• Basic Food Hygiene Certificate essential
• Minimum 1 year’s experience at a management level within a busy licensed premises.
• Proven track record of stock management on a day-to-day basis
• Proven track record of staff training on a day-to-day basis
• An excellent problem solver with the ability to work on your own initiative as well as part of a team.
• Leadership qualities – must be able to set a positive example and deal with situations as they arise, and manage staff, to maintain standards.
• Good communication skills, e.g., proven ability to deal effectively with both internal and external customers in potentially difficult situations, maintaining a professional level of customer service at all times.
• Have the ability to sustain consistent performance even under pressure, and willing to take on extra responsibility when required
• A team player who will help staff with tasks rather than delegating when appropriate

Desired Criteria

• NVQ Level 3 in Hospitality Supervision or equivalent preferred.
• Level 1 Wine Certificate preferred
• Knowledge of Microsoft Word & Excel preferred.
• Knowledge of Micros or equivalent touch screen system preferred.

Salary

Not disclosed