Duty Manager - Tewkesbury

Places Leisure; Tewkesbury; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Real Living Wage

Pension matched 7%

Bonus scheme (2%)

Annual leave purchase

Healthcare cashback

Wellbeing support

Training & development

Recognition programmes

Gym membership

Life Assurance

Job summary

Places for People in the UK is looking for a Duty Manager to oversee the day-to-day operation of the leisure centre, lead shifts and ensure staffing levels and customer service are to a high standard.

You will work with colleagues across the centre, supervise health and safety compliance, respond to concerns, manage incidents and support recruitment and development of frontline staff.

Qualifications

• Must hold NPLQ or FAW qualification.
• Proficient with Word and Excel.
• Experience supervising teams in leisure, hospitality, retail or customer-facing environments.
• Experience in health and safety, incident response or operational compliance.
• Experience handling customer enquiries in a fast-paced environment.

Responsibilities

• Oversee safe, efficient day-to-day operation of the leisure centre.
• Lead operational teams on shifts and maintain staffing levels.
• Ensure safety, customer service and site presentation standards.
• Oversee health and safety compliance and incident response.
• Support recruitment and development of frontline staff.
• Maintain accurate records and complete operational administration.

Skills

Team leadership

Customer service

Health & safety awareness

Communication

Tools

Microsoft Office (Word & Excel)

Job description

As a Duty Manager, you'll be responsible for the safe and efficient day-to-day operation of the leisure centre. You'll lead operational teams during shifts, ensuring activities are delivered safely, staffing levels are maintained and high standards of customer service and site presentation are achieved. Working closely with colleagues across the centre, you'll support the smooth running of all departments and act as a representative of senior management when required. You'll oversee health and safety compliance, respond to customer and colleague concerns, manage incidents and ensure equipment and activity areas are prepared to a high standard. You'll also support the recruitment, development and day-to-day management of recreational assistants and frontline colleagues, while maintaining accurate records and completing operational administration tasks., You're a proactive and confident leader who enjoys creating safe, welcoming and well-run environments for customers and colleagues. You'll be comfortable making decisions, coordinating teams and responding effectively to operational challenges. With a strong focus on health and safety and customer service, you'll take pride in maintaining high standards across the centre. For wet sites, a Pool Plant Operators Certificate is required. An Enhanced DBS check is required for this role.

• Holds a valid NPLQ or First Aid at Work (FAW) qualification.
• Competent in using Microsoft Office applications, including Word and Excel.
• Background in supervising or coordinating teams within a leisure, hospitality, retail or customer-facing environment.
• Involvement in managing health and safety, incident response or operational compliance activities.
• Experience handling customer enquiries, complaints or service issues in a fast-paced environment. Places Leisure is part of the Places for People Group, we're changing lives by creating active places and healthier people for communities to thrive. As one of the UK's leading Social Enterprises, Places for People believes it's people who make a community, which is why we build homes, deliver services and create opportunities that help communities flourish.

At Places for People, we hire People, not numbers. We're looking for individuals who share our values, do the right thing, support their communities and are motivated to grow. We apply the same philosophy to our colleagues as we do to our communities, ensuring everyone feels valued, supported and empowered to succeed. Here, you're more than just a colleague, you're part of our cause. Join a community that cares about you. So, what are you waiting for? Join a community that cares about you! We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• We pay the Real Living Wage as a minimum
• Pension with matched contributions up to 7%
• Bonus scheme for colleagues up to 2%
• Option to buy or sell annual leave days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.