Duty Manager - Starbucks GLA

SSP Group; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join SSP as a Duty Manager at Glasgow Airport, paying £13.30 per hour plus an additional £1.50 for night shifts. This role involves leading a team, managing operations in a vibrant hospitality environment, and delivering outstanding service. We're looking for a dynamic leader who thrives in fast-paced settings and enjoys contributing to a positive customer experience.

Benefits

Discounted Meal and free parking on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training and development programs

Qualifications

• Experience leading a team in Hospitality or Retail.
• 5 years of references and Criminal Record Check required.
• Must be 18 years or older for certain tasks.

Responsibilities

• Oversee opening, closing, and daily operations.
• Lead team through busy shifts while maintaining good atmosphere.
• Inspire staff to provide excellent customer service.

Skills

Leadership

Customer Service

Problem Solving

Team Management

Job description

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DUTY MANAGER - STARBUCKS, GLASGOW AIRPORT

Pay Rate: £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour.

Hours of operation are3 am to 11 pm.Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you’ve tackled night shifts before, even better!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal and free parkingwhile on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.