Duty Manager - Starbucks, Edinburgh Airport

SSP Deutschland GmbH; City of Edinburgh; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team as a Duty Manager at a bustling airport location! This role offers a unique opportunity to lead and inspire a team, ensuring exceptional customer service in a fast-paced environment. As a Duty Manager, you will be responsible for creating a welcoming atmosphere, guiding your colleagues, and maintaining operational excellence. With a focus on inclusivity and team success, you will play a crucial role in enhancing the customer experience. Enjoy a range of benefits, including discounts and growth opportunities, while being part of a diverse and supportive culture. Embark on your journey with us today!

Benefits

Free Meal and Parking

Employee Discounts

Friends and Family App Discount

Continuous Growth Programs

Health and Wellbeing Support

Financial Support

Diversity and Inclusion Networks

Qualifications

• Previous experience in a supervisory role in hospitality or retail is essential.
• Must be 18 years or older to handle and serve alcohol.

Responsibilities

• Create a clean, welcoming atmosphere that exceeds customer expectations.
• Guide and support colleagues while ensuring operational excellence.
• Coordinate team efforts and oversee unit opening and closing.

Skills

Customer Service

Team Leadership

Operational Efficiency

Hospitality Experience

Communication Skills

Job description

Duty Manager - Starbucks, Edinburgh Airport

Pay Rate: £12.63 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.13 per hour.

Shift Pattern: Full-time position, scheduled between 3 am and 10 pm including weekends.

Please note, only candidates who can travel to the airport for the early start will be considered for this role.

• Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
• Previous experience in a similar role is required.

WHY JOIN SSP AS A DUTY MANAGER?

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Free Meal and Parking while on shifts.
• Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
• Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
• Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
• Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
• Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

AS A DUTY MANAGER YOU’LL:

• Have at previous experience working as a supervisor in hospitality or retail role.
• Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
• Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
• Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
• Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
• Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
• Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.