Duty Manager - Starbucks, Birmingham Airport

SSP Food Travel Experts; Park Central; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading food travel company in Birmingham Airport seeks a full-time Duty Manager. You will oversee operations, lead your team, and ensure excellent customer service in a fast-paced environment. Ideal candidates will have previous leadership experience in hospitality or retail. The role offers a competitive pay rate and various employee benefits.

Benefits

Discounted Meal

Free parking during shifts

Employee Discounts

Health & Wellbeing Support

Qualifications

• Must be 18 years of age or over for certain responsibilities.
• Previous experience leading a team in hospitality or retail is ideal.

Responsibilities

• Oversee daily operations and solve problems on the fly.
• Lead team through busy shifts and inspire great customer service.
• Stay informed about unit performance and drive improvements.

Skills

Leadership

Customer service

Problem-solving

Job description

SSP UK
DUTY MANAGER – STARBUCKS, BIRMINGHAM AIRPORT

Pay Rate: £13.80 per hour + an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £15.00 per hour.

We have Full Time (35 hrs) roles available. Hours of operation are 2 am to 11 pm. Working flexibly across weekdays, weekends, bank, and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King, and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same – lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, and be the go-to person for customer and team queries.
• Results focused, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal, and if you’ve tackled night shifts before, even better!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal and free parking while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships, and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly, and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.