Duty Manager - Starbucks, Birmingham Airport

Retail Human Resources plc; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join SSP as a Duty Manager at Birmingham Airport, leading teams while operating iconic brands like Starbucks. This full-time position emphasizes leadership within a fast-paced hospitality environment, offering competitive pay and various employee perks.

Benefits

Discounted meals during shifts

Employee discounts via Friends and Family Discount App

Training and development programs

Health and wellbeing support

Qualifications

• 5 years of references and a Criminal Record Check required.
• Previous experience in busy hospitality or retail preferred.
• Applicants must be 18 or over.

Responsibilities

• Manage daily operations and team leadership.
• Inspire exceptional customer service.
• Monitor performance and drive improvements.

Skills

Leadership

Customer Service

Problem Solving

Team Management

Job description

Duty Manager - Starbucks, Birmingham Airport

DUTY MANAGER – BIRMINGHAM AIRPORT, STARBUCKS

Pay Rate: £13.80 per hour + an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your total to £15.30 per hour.

We have Full Time roles (35 hrs) available.

Hours of operation are from 2am to 11pm, with flexible shifts across weekdays, weekends, bank, and public holidays.

Join our team as a Duty Manager and experience the energy of hospitality leadership at SSP. Work with iconic brands like Starbucks, M&S, Burger King, and BrewDog in some of the UK & Ireland's busiest locations. Lead your team, deliver excellent service, and enjoy the dynamic environment!

About You:

Fast-paced hospitality environment? You thrive on action, enjoy leading teams, and want to make a difference daily. Requirements include 5 years of references and a Criminal Record Check. Applicants must be 18 or over to perform certain tasks or shifts.

About the Role:

• Take ownership of opening, closing, and daily operations, solving problems on the spot.
• Lead your team through busy shifts, maintaining high energy and positivity.
• Inspire your team to provide exceptional customer service and handle queries effectively.
• Focus on results, monitor performance, and drive improvements.
• Previous experience in busy hospitality or retail, especially night shifts, is preferred.

We Offer:

• Discounted meals and free parking during shifts.
• Employee discounts and access to the Friends and Family Discount App.
• Training, apprenticeships, and development programs.
• Health and wellbeing support.
• A rewarding, fast-paced role leading great people and shaping the atmosphere each shift.

Step up, lead brilliantly, and apply today to join SSP as a Duty Manager!

At SSP, we celebrate diversity and aim to build a team reflecting various skills, talents, and backgrounds.