Duty Manager - South Cerney, Gloucestershire

De Vere; Gloucester; Sur place; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Free meals on duty

Leisure club access

Birthday day off

Annual 2-night stay

F&B discount 50%

31 days holiday

Career progression

Employee assistance programme

Wagestream access

Team events

Résumé du poste

De Vere is seeking a Duty Manager to act as the operational leader on shift, ensuring smooth hotel operation, safety and high service standards across departments. You will liaise with Reception, Concierge and Housekeeping to deliver a seamless guest experience and will host guests at the lobby, addressing queries with warmth.

The role requires decisive leadership, reliability, and the ability to resolve escalated issues while supporting colleagues.

Qualifications

• Track record of delivering outstanding service in hospitality.
• Excellent communication skills and ability to make guests and colleagues feel welcome.
• Ability to motivate others to maintain high standards of service and delegate effectively.
• Familiarity with Opera would be advantageous, training provided if needed.

Responsabilités

• Lead on-shift operations and ensure smooth hotel functioning.
• Coordinate across departments, especially Reception, Concierge and Housekeeping, to ensure seamless guest experience.
• Act as lobby host, greet guests, answer queries and make them feel welcome from arrival.
• Uphold safety, compliance and protect hotel assets and reputation.

Connaissances

Customer service

Communication

Team leadership

Opera familiarity

Outils

Opera PMS

Description du poste

As a Duty Manager your mission is to act as the operational leader on shift, ensuring the smooth running of the hotel, maintaining safety and compliance, and delivering consistent service standards across all departments. The role requires decisive leadership, the ability to resolve escalated issues, support colleagues, and protect the hotel's reputation, assets, and guest experience. The role involves frequent liaison will all of the Hotel teams across different departments but mostly Reception, Concierge and Housekeeping in order to ensure a seamless guest experience is delivered. You'll also act as the lobby host to meet and greet guests, answering any queries they may have and making them feel welcome right from the moment they arrive. Knowing that you've played a key role in creating memorable moments for our guests makes this role very rewarding! This is a full-time role that involves working a mixture of shifts to include earlies from 7am-3:30pm, Lates from 14.30pm-23:00pm and middle shifts from 9am - 17.30pm - to include weekends on a rota basis.

Responsibilities

• You have a track record of delivering outstanding service ideally from within the hospitality industry
• You have excellent communication skills and are confidently able to make people feel welcome and build genuine connections with both guests and colleagues
• You are able to motivate others to deliver high standards of service and delegate effectively with an enthusiastic, professional and caring attitude
• You embrace technology with confidence and are proficient using IT software. Familiarity with Opera would be advantageous, but is not mandatory as training will be provided.

If you share our values of being graciously warm, having a genuine approach, anticipating guest needs, and considering every detail, we invite you to join De Vere and contribute to creating memorable moments for our valued guests.

Benefits

• 28,143 per year
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a 20 love to shop voucher.
• Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our 50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• 31 days holiday each year (increasing annually up to 33 days)
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.

Location and Culture

De Vere Cotswold Water Park: nestled at the edge of the Cotswolds right in the heart of 152 lakes, the Hotel offers stylish accommodation with breathtaking views and has 328 bedrooms and apartments. There are 15 flexible meeting and event spaces and 2 large conference and banqueting suites hosting up to 800. With three restaurants and bars we have a buzzing Food & Beverage team here, but also have exciting opportunities across our other departments including Conference & Events, Reception/Front of House, Spa & Leisure, Kitchen, Housekeeping and Maintenance. Your commute: we're well served by public transport, and we're just 20 minutes from J15 of the M4 and J11A of the M5. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.