Duty Manager

De Vere Ltd.; Cirencester; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

£28,143 per year

Free meals on duty

Leisure Club access

Birthday day off

Annual 2-night stay

50% discount on Food & Beverage

33 days holiday

Employee recognition program

Loyalty rewards

Job summary

De Vere Cotswold Water Park in Cirencester is seeking a Duty Manager to lead on-shift operations, ensure safety and consistent service, and safeguard the hotel's reputation. You will coordinate with Reception, Concierge and Housekeeping, acting as lobby host to welcome guests from arrival.

The role requires decisiveness, strong communication, and the ability to resolve issues while fostering guest satisfaction and team collaboration.

Qualifications

• Excellent communication skills and ability to greet guests warmly.
• Ability to motivate staff to deliver high standards and delegate effectively.
• Comfort with IT systems and software; Opera familiarity is advantageous.

Responsibilities

• Act as the operational leader on shift across departments.
• Resolve escalated issues and protect hotel reputation and guest experience.
• Liaise with Reception, Concierge and Housekeeping to ensure seamless service.
• Greet guests in the lobby and respond to inquiries to enhance welcome.

Skills

Communication skills

Leadership

IT literacy

Opera knowledge

Tools

Opera PMS

Job description

De Vere Cotswold Water Park: nestled at the edge of the Cotswolds right in the heart of 152 lakes, the Hotel offers stylish accommodation with breathtaking views and has 328 bedrooms and apartments. There are 15 flexible meeting and event spaces and 2 large conference and banqueting suites hosting up to 800. With three restaurants and bars we have a buzzing Food & Beverage team here, but also have exciting opportunities across our other departments including Conference & Events, Reception/Front of House, Spa & Leisure, Kitchen, Housekeeping and Maintenance.

Your commute: we're well served by public transport, and we're just 20 minutes from J15 of the M4 and J11A of the M5.

At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

Duty Manager

Would you like the opportunity to create unforgettable experiences for our Hotel guests?

Join our team as a Duty Manager at De Vere Cotswold Waterpark Hotel in Cirencester

As a Duty Manager your mission is toact as the operational leader on shift, ensuring the smooth running of the hotel, maintaining safety and compliance, and delivering consistent service standards across all departments. The role requires decisive leadership, the ability to resolve escalated issues, support colleagues, and protect the hotel’s reputation, assets, and guest experience.

The role involves frequent liaison will all of the Hotel teams across different departments but mostly Reception, Concierge and Housekeeping in order to ensure a seamless guest experience is delivered. You’ll also act as the lobby host to meet and greet guests, answering any queries they may have and making them feel welcome right from the moment they arrive.

Knowing that you’ve played a key role in creating memorable moments for our guests makes this role very rewarding!

This is a full-time role that involves working a mixture of shifts to include earlies from 7am-3:30pm, Lates from 14.30pm-23:00pm and middle shifts from 9am – 17.30pm – to include weekends on a rota basis.

Your Skills and Experience:

• You have a track record of delivering outstanding service ideally from within the hospitality industry
• You have excellent communication skills and are confidently able to make people feel welcome and build genuine connections with both guests and colleagues
• You are able to motivate others to deliver high standards of service and delegate effectively with an enthusiastic, professional and caring attitude
• You embrace technology with confidence and are proficient using IT software. Familiarity with Opera would be advantageous, but is not mandatory as training will be provided.

If you share our values of being graciously warm, having a genuine approach, anticipating guest needs, and considering every detail, we invite you to join De Vere and contribute to creating memorable moments for our valued guests.

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Duty Manager;

• £28,143 per year
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• 31 days holiday each year (increasing annually up to 33 days)
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.