Duty Manager (Part Time)

Heron Foods Limited; Carlisle; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Discounts

Career development

Wellbeing support

Recognition & extras

Job summary

Heron Foods Ltd. is seeking a Duty Manager in Carlisle, Cumbria. This part-time role (18 hours per week) offers a hands-on leadership position in a fast-paced store environment.

You’ll lead a team, drive customer service excellence, and ensure stock levels and presentation meet brand standards. You will be accountable for store performance, profitability, and smooth day-to-day operations, including opening and closing responsibilities when the Store Manager is unavailable.

Qualifications

• Proven experience in supervising or managing retail teams.
• Strong customer service orientation and problem-solving skills.
• Excellent organisational and time-management abilities.
• Proactive, energetic approach to leading a store.

Responsibilities

• Lead and motivate the store team to achieve targets.
• Maintain high standards of customer service and resolve queries.
• Ensure store is clean, well-presented and fully stocked.
• Drive sales and profitability through performance management.
• Act as keyholder and oversee opening/closing in the absence of the Store Manager.

Skills

Leadership

Customer service

Organisation

Team motivation

Job description

Discover Your Next Opportunity: Duty Manager at Heron Foods

Location: Carlisle, Cumbria, CA3 8DP

Salary: £13 per hour

Hours:18 hours per week

Why Heron Foods?

Join a thriving company with over 340 stores and counting! As a Duty Manager, you'll be at the heart of our operations, leading the team and ensuring everything runs smoothly. At Heron Foods, every day is an opportunity to make a difference in a fast-paced, rewarding environment.

Enjoy a range of perks, including:

• Discounts: 10% off at both Heron Foods and B&M stores.
• Personal Growth: Access to career development programs like 'Future Flyers'.
• Wellbeing Support: 24/7 GP access for you and your family, and free confidential support.
• Recognition & More: From long-service rewards to exclusive discounts and a host of extras.

What You'll Do:

As a Duty Manager, you'll take on a key leadership role to ensure the store operates seamlessly. Your responsibilities will include:

• Leading and motivating the team to deliver exceptional results.
• Ensuring high standards of customer service and resolving queries effectively.
• Maintaining a clean, well-presented, and fully stocked store.
• Driving sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and closes).

Fast-Paced and Rewarding:

Every shift will be dynamic and purposeful, whether you're inspiring the team or rolling up your sleeves to get the job done. You'll thrive in a lively environment where your leadership makes a real impact.

What We're Looking For:

We're seeking individuals who bring:

• Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast-paced retail setting.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organisational abilities and a passion for customer service.
• A proactive, energetic approach to managing a dynamic retail environment.

You Might Be Searching For:

This role may also be listed or recognised under different job titles, including: Shift Manager, Assistant Store Manager, Team Leader, Retail Supervisor, Store Team Leader, Keyholder, Section Leader, Front-Line Manager, or Floor Manager. If you've worked in any of these roles—or are ready to step up into one-this Duty Manager position at Heron Foods could be your ideal next move.

At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer.