Duty Manager (Maternity Cover)

Horizon Leisure Centres; Waterlooville; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Free gym access for you and a +1

Employee discounts and wellbeing

Healthcare Cash plan

Free 24/7 GP access via SmartHealth

Pension and life assurance

Job summary

Horizon Leisure Centres in Waterlooville is seeking a Duty Manager to oversee daily operations and deliver a first-class customer experience. You will lead the Duty Management Team and report to the General Manager, driving engagement, safety and service standards.

The role requires 2+ years of management experience in leisure or similar settings, strong people skills, and a proactive approach to continuous improvement. The position is based at Waterlooville with travel to other sites as needed.

Qualifications

• National Pool Lifeguard Qualification or willingness to undertake.
• First Aid at Work – desirable.
• Pool Plant Operator – desirable.
• RLSS Trainer Assessor – desirable.

Responsibilities

• Use the Horizon HELLO in all customer interactions.
• Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values.
• Ensure a first-class customer experience is delivered to all visitors.
• Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required.
• Carry out the induction and training of new starters and the development of existing team members.
• Conduct a programme of performance management including managing 121.s absence, conduct, performance and continuous development.
• With direction from the General Manager implement opportunities for improvement.
• Perform other duties as assigned by the General Manager

Skills

Customer service

Leadership

Team management

Health & safety

Problem solving

Time management

Communication

Computer literacy

Education

National Pool Lifeguard Qualification

First Aid at Work

Pool Plant Operator

RLSS Trainer Assessor

Tools

Microsoft Office

Job description

Job title: Duty Manager

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

Hours: 40

Location: Waterlooville

Salary: 28,644.30

The Trust:

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

The Role:

As a Duty Manager you’ll be responsible for managing the day-to-day operations of the centre and ensuring the effective delivery of a first-class customer experience to all those who visit our centre. You’ll be working within our Duty Management Team and directly reporting to the General Manager.

What does the role involve?

• Use the Horizon HELLO in all customer interactions
• Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values
• Ensure a first-class customer experience is delivered to all visitors
• Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required
• Carry out the induction and training of new starters and the development of existing team members
• Conduct a programme of performance management including managing 121.s absence, conduct, performance and continuous development
• With direction from the General Manager implement opportunities for improvement
• Perform other duties as assigned by the General Manager

Skills and competencies:

• Good interpersonal, time management and organisational skills
• Good teamworking skills and the ability to lead and motivate a team
• Business acumen, creative thinking and problem-solving
• Energy and resilience
• Adaptability and multi-tasking skills
• Computer literacy (Microsoft Office)
• Customer-focused, approachable and outgoing
• Ability to relate to the requirements of customers from all age groups and sectors of society

Your Qualifications:

• National Pool Lifeguard Qualification (or willing to undertake)
• First Aid at Work – desirable
• Pool Plant Operator – desirable
• RLSS Trainer Assessor – desirable

• Good interpersonal, time management and organisational skills
• Good teamworking skills and the ability to lead and motivate a team
• Business acumen, creative thinking and problem-solving
• Energy and resilience
• Adaptability and multi-tasking skills
• Computer literacy (Microsoft Office)
• Customer-focused, approachable and outgoing
• Ability to relate to the requirements of customers from all age groups and sectors of society

Your Experience:

• 2+ years’ experience as a manager or team leader, preferably in a leisure environment

What you can expect from us:

• A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
• Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
• Variety; no two days is the same!
• An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.

Benefits:

• Free access toour award-winning gym’s and exercise classes for you and a +1
• Employee discounts and wellbeing platform
• Healthcare Cash plan
• Free 24/7 access to GPs using our SmartHealth plan
• Employee Assistance Programme - support for when you need it most
• 23 days annual leave + 8 days bank holiday
• Internal recognition schemes
• Opportunities for training, development and progression
• Free onsite parking - subject to availability
• Hybrid and family friendly policies
• Generous company sick pay scheme
• Employee referral scheme
• Company pension scheme
• Death in service benefit
• And much more....

This role will be based at Waterlooville but will be expected to travel to other company site as the need requires.

Interview Process:

The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role.

The successful candidate will be subject to an Enhanced DBS check.

If you are a recruitment agency, please note we operate a PSL and do not take cold calls.