Duty Manager (MARI)

MARI; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension match

Parental Leave

Employee Assistance Programme

Wellhub health & wellbeing apps access

Flexible Paid Time Off

Job summary

MARI Group seeks a Duty Manager to lead The Chimney Lift at Battersea Power Station in London. This mid-level role governs daily operations, safety and guest experience, reporting to the Attraction Manager and coordinating withGuest Experience teams and Battersea Power Station stakeholders.

Based in London or nearby, you will drive service standards, coach staff, and resolve live operational challenges to ensure a memorable visitor journey.

Qualifications

• Previous management or supervisory experience in a visitor attraction, hospitality, leisure, entertainment, events or retail environment.
• Proven track record of leading teams and delivering high standards of customer service in a public-facing environment.
• Strong ability to manage competing priorities, communicate clearly and lead teams confidently during live operations.
• Experience working in fast-paced operational environments.
• Passion for live events, sports, art, or entertainment is a plus.
• Strong organisational and time-management skills, excellent attention to detail, and the flexibility to work evenings, weekends and public holidays

Responsibilities

• Lead and manage the Guest Experience team and day-to-day attraction operations.
• Drive a safe, efficient and world-class guest experience by providing visible on-shift leadership, coaching and operational oversight.
• Partner cross-functionally with the attraction management team, Battersea Power Station teams and relevant MARI stakeholders to ensure consistent and effective operational delivery.
• Own guest satisfaction, operational standards and key attraction performance measures.
• Represent MARI externally with Battersea Power Station stakeholders, guests, suppliers and operational partners.

Job description

Job Description

About MARI Group

MARI is a global events and experiences company powering world-defining live experiences. Our portfolio of premium live properties spans sports, art, and entertainment — including the Madrid and Miami Open tennis tournaments, Frieze (a leading voice in contemporary art), and Barrett-Jackson (the premium U.S. collector car auction company). MARI also includes TodayTix Group, the global e-commerce leader for cultural experiences, connecting millions of customers with the best in live entertainment.

MARI is reshaping the live events landscape — building a growing portfolio of category-defining events and brands that set the standard for what's next, across sports, entertainment, art, and lifestyle.

At MARI, you'll work alongside people who are passionate, curious, and driven — people who believe that live experiences have the power to shape culture, and who care about the work, the mission, and each other. We welcome outstanding applicants of all backgrounds and encourage everyone to apply.

About the Role

We are seeking an experienced and guest-focused Duty Manager to lead the safe and effective day-to-day operation of The Chimney Lift at Battersea Power Station at MARI. This is a mid-level operational role at the heart of MARI's delivery of one of London’s most distinctive visitor attractions. You'll sit within The Chimney Lift attraction management team, working closely with the Attraction Manager, fellow Duty Managers, Guest Experience teams, Battersea Power Station stakeholders and relevant MARI teams, and your work will have direct impact on guest satisfaction, team performance, operational standards and the safe running of the attraction.

As the on-shift operational lead, you'll be responsible for leading the attraction during trading hours, supporting and developing the Guest Experience team, and maintaining high standards of safety, service and operational delivery. This is a hands-on position for someone who thrives on leading people, driving standards and solving operational problems in a live environment. If you're energized by live events, culture and you have experience leading teams and delivering exceptional customer experiences in a fast-paced public-facing environment this role was built for you.

This is a full-time role and qualified candidates must be based in London or within a reasonable commuting distance of Battersea Power Station.

What Success Looks Like:

• The attraction operates safely and effectively, with operational, health & safety and compliance standards consistently maintained.
• Strong guest satisfaction and review performance is maintained through consistently high standards of service and guest engagement.
• The Guest Experience team is well briefed, supported and developed through effective on-shift leadership, coaching and feedback.
• Operational issues are identified, resolved and escalated effectively, minimising disruption to the guest journey.
• High standards of presentation, team performance and operational delivery are maintained consistently across the attraction.

What You’ll Own:

• Lead and manage the Guest Experience team and day-to-day attraction operations
• Drive a safe, efficient and world-class guest experience by providing visible on-shift leadership, coaching and operational oversight
• Partner cross-functionally with the attraction management team, Battersea Power Station teams and relevant MARI stakeholders to ensure consistent and effective operational delivery
• Own guest satisfaction, operational standards and key attraction performance measures
• Represent MARI externally with Battersea Power Station stakeholders, guests, suppliers and operational partners.

What You Bring:

• Previous management or supervisory experience in a visitor attraction, hospitality, leisure, entertainment, events or retail environment
• Proven track record of leading teams and delivering high standards of customer service in a public-facing environment
• Strong ability to manage competing priorities, communicate clearly and lead teams confidently during live operations
• Experience working in fast-paced operational environments
• Passion for live events, sports, art, or entertainment is a plus
• Strong organisational and time-management skills, excellent attention to detail, and the flexibility to work evenings, weekends and public holidays

Benefits

Here are some of the Benefits and Perks offered at MARI Group:

• Pension match and access to a bespoke pension scheme
• Paid Parental Leave
• Employee Assistance Programme
• Enhanced gyms, wellness and financial wellbeing apps access via Wellhub
• Flexible Paid Time Off

MARI believes in the power of live experiences to unite people — and we know that can only be achieved when we reflect the full diversity of the world around us. As a global company that shapes culture across sports, art, and entertainment, we are committed to fostering an inclusive workplace and to practicing anti-discrimination across race, gender identity, sexual orientation, disability, and beyond. We recognise that systemic inequality and discrimination remain challenges across the events and entertainment industry, and we are dedicated to driving meaningful progress — both within our own organisation and across the wider industry we are proud to be part of.