Duty Manager - M&S Victoria East

SSP; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major hospitality firm in London is seeking a RETAIL DUTY MANAGER to lead and manage operations in a busy environment. You will be responsible for achieving performance goals while ensuring high levels of customer experience. The ideal candidate has a minimum of two years' experience in a similar role. This position offers a full-time shift pattern with competitive pay and benefits.

Benefits

Employee Discounts

Health & Wellbeing Support

Award-winning training and development programs

Qualifications

• Minimum 2 years experience leading a team in Hospitality or Retail environment.
• Must be 18 years of age or over for certain responsibilities.

Responsibilities

• Lead a team and drive action within the unit.
• Manage operations focusing on service quality and customer experience.
• Stay informed about unit performance and improve results.

Skills

Team leadership

Customer service

Operational management

Job description

Overview

RETAIL DUTY MANAGER - M&S Victoria East

Responsibilities

• Results focused, staying informed about unit performance and championing improvements.
• Lead a team in a busy Hospitality or Retail environment (minimum 2 years experience) and drive action.
• Shift pattern: Full-Time 40 hours per week, working any 5 shifts out of 7; flexible across weekdays, weekends, bank and public holidays.
• Manage operations with attention to service quality and customer experience during every shift.
• Pay rate and incentives: £13.31 per hour plus an extra £1.50 per hour for hours worked between midnight and 6 am (effective rate £14.81 per hour).

Requirements/Qualifications

• Previous experience leading a team (minimum 2 years) in a busy Hospitality or Retail environment is ideal.
• Due to certain responsibilities, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

Benefits

• Employee Discounts
• Friends and Family Discount App
• Award-winning training, apprenticeships and development programs
• Health & Wellbeing Support
• A fast-paced, rewarding role where you\'ll lead great people and shape the atmosphere every shift

SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new.