Duty Manager - M&S Bristol Airport

SSP Food Travel Experts; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is hiring a Retail Duty Manager at Bristol Airport. Responsibilities include managing team operations, ensuring excellent customer service, and handling busy shifts. The role offers a pay rate of £13.80 hourly, with additional pay for night shifts. Ideal candidates will have leadership experience in a retail environment and a passion for a fast-paced work atmosphere.

Benefits

Free Parking while on shift

Discounted Meal during shifts

Employee Discounts

Friends and Family Discount App

Health & Wellbeing Support

Qualifications

• Must be 18 years or older.
• Previous experience in a busy Hospitality or Retail environment is ideal.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts.
• Inspire the team to deliver great customer service.

Skills

Leadership

Customer service

Problem-solving

Job description

About the Role

RETAIL DUTY MANAGER - M&S Bristol Airport

Pay Rate: £13.80 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour.

Shift Pattern: Full-Time (37.5 hrs). Shifts between 5am and midnight, any 5 shifts out of 7.Working flexibly across weekdays, weekends, bank and public holidays.

Join our Retail Team as a Duty Manager where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

About You

• Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Retail Duty Manager role has got your name on it!
• Due to some responsibilities within the Retail Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

About the Retail Duty Manager Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail environment is ideal!

As a Retail Duty Manager we will offer you

• Free Parking whilst on shift
• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Retail Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.