Duty Manager M&S

SSP UK & Ireland; Guildford; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join the team at a leading hospitality provider as a Duty Manager at Gatwick Airport. This full-time position involves leading a team, ensuring excellent customer service, and managing daily operations in a fast-paced environment. Ideal candidates will thrive in dynamic settings and have prior experience in hospitality or retail.

Benefits

Discounted Meal while on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training and development programs

Health & Wellbeing Support

Qualifications

• Previous experience in a busy Hospitality or Retail environment.
• Ability to lead a team and manage operations effectively.
• Must be 18 years or older for specific roles.

Responsibilities

• Manage daily operations and lead a team during busy shifts.
• Ensure high standards of customer service and team motivation.
• Analyze unit performance and drive improvements.

Skills

Leadership

Customer Service

Problem Solving

Job description

Join to apply for the Duty Manager M&S role at SSP UK & Ireland

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Join to apply for the Duty Manager M&S role at SSP UK & Ireland

DUTY MANAGER - M&S, GATWICK AIRPORT SOUTH TERMINAL

Pay Rate: £13.80 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour.

Shift Pattern: Full-Time (40hrs). Shifts between 5 am and midnight, any 5 shifts out of 7. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.
  
  

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail environment is ideal!
  
  

As a Duty Manager We Will Offer You

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
  
  

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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