Duty Manager M&S

SSP Group; Guildford; On-site; GBP 28,000 - 33,000; Full time

Job summary

Join a leading hospitality group at Gatwick Airport as a Duty Manager! You will lead a vibrant team, ensuring customer satisfaction and operational excellence. With a competitive pay rate and opportunities for personal development, this role is perfect for those who thrive in fast-paced environments.

Benefits

Discounted meals while on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training

Qualifications

• Previous experience leading a team in a busy Hospitality or Retail environment is ideal.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service.

Skills

Leadership

Customer Service

Problem Solving

Job description

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DUTY MANAGER - M&S, GATWICK AIRPORT SOUTH TERMINAL

Pay Rate: £13.80 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour.

Shift Pattern: Full-Time (40 hrs). Shifts between 5 am and midnight, any 5 shifts out of 7. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King, and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results-focused, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail environment is ideal!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted meals while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships, and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly, and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.