Duty Manager M&S

SSP Food Travel Experts; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

An airport service company is seeking a Retail Duty Manager at Bristol Airport. The ideal candidate will lead a team in a fast-paced environment, ensuring high energy and positive atmosphere while delivering excellent customer service. Previous experience in hospitality or retail is preferred. The role offers competitive pay with additional incentives, flexible shifts, and various employee perks.

Benefits

Free Parking

Discounted Meal

Employee Discounts

Health & Wellbeing Support

Award-winning training

Qualifications

• Experience leading a team in a busy hospitality or retail environment.
• Must be 18 years of age or over for certain tasks.

Responsibilities

• Take ownership of opening and closing operations.
• Lead the team through busy shifts.
• Inspire team to deliver great customer service.

Skills

Leadership

Customer service

Problem-solving

Job description

RETAIL DUTY MANAGER - M&S Bristol Airport

Pay Rate: £13.80 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour.

Shift Pattern: Full-Time (37.5 hrs). Shifts between 5am and midnight, any 5 shifts out of 7. Working flexibly across weekdays, weekends, bank and public holidays.

Join our Retail Team as a Duty Manager where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

ABOUT YOU:

• Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Retail Duty Manager role has got your name on it!
• Due to some responsibilities within the Retail Duty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE RETAIL DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail environment is ideal!

AS A RETAIL DUTY MANAGER WE WILL OFFER YOU:

• Free Parking whilst on shift
• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Retail Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.