Duty Manager M&S

SSP; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality service provider at Bristol Airport is seeking a Retail Duty Manager to lead their team and ensure high-quality customer service. The role includes managing daily operations, inspiring a positive atmosphere, and requires at least one year of experience in a fast-paced retail or hospitality setting. The position offers competitive pay with additional pay incentives and employee benefits.

Benefits

Free Parking

Discounted Meals

Employee Discounts

Friends and Family Discount App

Award-winning training and development programs

Qualifications

• Must be 18 years of age or over to perform certain tasks.
• Previous experience leading a team in a busy Hospitality or Retail environment is ideal.

Responsibilities

• Take ownership of opening and closing operations.
• Lead the team through busy shifts.
• Inspire team to deliver great customer service.
• Stay informed about unit performance.

Skills

Leadership

Customer Service

Problem Solving

Job description

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RETAIL DUTY MANAGER - M&S Bristol Airport

Pay Rate: £13.80 per hour+ as a little incentive, you will earn anextra £1.50 per hourfor hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour.

Shift Pattern: Full-Time (37.5 hrs). Shifts between5am and midnight, any 5 shifts out of 7.Working flexiblyacross weekdays, weekends, bank and public holidays.

Join our Retail Team as a Duty Manager where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

ABOUT YOU:

• Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Retail Duty Manager role has got your name on it!
• Due to some responsibilities within the Retail Duty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE RETAIL DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a teamin a busy Hospitality or Retail environment is ideal!

AS A RETAIL DUTY MANAGER WE WILL OFFER YOU:

• Free Parking whilst on shift
• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Retail Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.