Duty Manager – London

Wagstaff Recruitment; Greater London; On-site; GBP 24,000 - 40,000; Full time

Job summary

Wagstaff Recruitment is seeking a confident Duty Manager for a busy commercial catering site in London. You will oversee a sizeable team and drive smooth day-to-day operations while upholding high standards of service and customer experience.

The role requires weekend flexibility to support hospitality and events. The ideal candidate will show strong operational experience in contract catering, leadership capability, attention to detail and a results-driven mindset to meet KPI targets and client

Qualifications

• Operational, commercial catering experience.
• Leadership of a sizeable team.
• Calm, organised and solutions-focused approach.
• Strong attention to detail and customer service skills.
• Commercial awareness with KPIs and numbers.
• Ability to build strong client and team relationships.

Responsibilities

• Oversee a sizeable team and ensure smooth operations.
• Maintain high standards of service and customer experience.
• Support hospitality and events with weekend flexibility.

Skills

Operational experience

Team leadership

Calm and organised

Attention to detail

KPI awareness

Client relationships

Job description

Duty Manager - Commercial catering site - Up to £40k - London

We are working with a growing, bespoke Contract Caterer looking for an energetic and personable Duty Manager to join a key London contract.

About the Role

This is a busy, commercial B&I style operation covering coffee bars, main restaurant and some events/hospitality. You will oversee a team, ensuring the operation runs smoothly while maintaining high standards of service and customer experience.

The role will require some weekend flexibility to support hospitality and events.

The Ideal Candidate

We are looking for a confident Duty manager with:

• Strong operational experience within commercial Contract Catering
• Experience leading and developing a sizeable team
• A calm, organised and solutions-focused approach
• Excellent attention to detail and customer service skills
• Strong commercial and analytical ability, including confidence with numbers and KPIs
• The ability to build strong client and team relationships
• A genuine passion for delivering and exceeding client expectations

If you're an experienced Duty Manager/Catering Manager looking for your next opportunity, we’d love to hear from you.

Job Tenure: Permanent