Duty Manager (Inside M25) - Hayes Kent

Iceland Foods; Ashford; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

15% discount in Iceland stores

28 days holiday

Christmas vouchers

Refer a Friend scheme

Christmas saving schemes

Long service awards

Healthcare plan

Grocery Aid support

Career progression opportunities

Inclusive work environment

Job summary

Iceland Foods Hayes (Inside M25) seeks a Duty Manager to lead store operations on shift, ensuring great customer availability and driving sales through in-store promotions.

The role emphasizes developing and engaging colleagues, maintaining cash handling and security policies, and delivering a positive, inclusive team environment with hands-on leadership.

Experience in retail management or supervisory roles is welcomed; opportunities for development and progression are offered.

Qualifications

• Experience in a retail management or supervisory role.
• Excellent communication with colleagues.
• Plans and organises the shift.
• Provides balanced feedback to improve performance.
• Hands-on leadership during shifts.

Responsibilities

• Ensure great store availability for customers.
• Drive sales through promotions and
• Complete actions from your line manager after the daily floor walk.
• Deliver excellent service in-store and at the doorstep.
• Follow cash handling and security policies.
• Implement all One Best Way processes.
• Lead and develop the team on shift to deliver a great store.
• Communicate effectively with colleagues to deliver tasks first time.
• Plan and organise shifts using every team member.
• Set the pace of the team when on shift.

Skills

Communication

Leadership

Retail management

Team collaboration

Job description

Duty Manager (Inside M25) - Hayes Kent As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.,

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a 1 & save a 1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people:

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.

Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Experience in a retail management or supervisory role ideal but not essential.

• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.