Duty Manager - Gloucester Fwh

Iceland Foods; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Gloucester is seeking a committed Duty Manager. In this role, you will prioritize customer service and team engagement while managing shifts. The ideal candidate will have experience in retail and a passion for leadership. Join us for benefits like a 15% discount and clear career pathways.

Benefits

15% discount in stores

28 days holiday

Christmas vouchers

Healthcare plan option

Grocery Aid support

Qualifications

• Experience in a retail management or supervisory role ideal, but not essential.
• Communicates effectively with colleagues.
• Proactive in personal development.

Responsibilities

• Deliver great availability for customers.
• Engage and develop team members.
• Follow cash handling and security policies.
• Plan and organise shifts effectively.

Skills

Retail management

Leadership

Customer service

Team development

Job description

Overview

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.

Responsibilities

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a 1 & save a 1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
• Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.
• Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.
• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Benefits

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.