Duty Manager - Full Time - Pool In The Park, Woking

Freedom Leisure; Woking; On-site; GBP 22,000 - 27,000; Full time

Job summary

Freedom Leisure is seeking a Duty Manager for their Pool In The Park in Woking. The ideal candidate will manage operations, ensuring excellent customer service and facility standards. Training and progressive opportunities are provided, fostering an inclusive work environment that values diversity.

Benefits

Staff benefit scheme with discounts

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Various insurance and saving schemes

Financial advice

Cycle-to-work and Car Leasing schemes

Fully funded training

Career progression opportunities

Qualifications

• Experience in Duty Management or similar role required.
• Able to work flexibly and confidently.
• Demonstrated passion for the industry.

Responsibilities

• Manage and motivate a team of operational staff.
• Oversee day-to-day management of the leisure centre.
• Ensure high standards of service and facilities.

Skills

Customer Service

Team Management

Problem Solving

Education

NPLQ qualification

DBS check

Job description

At Freedom Leisure we can offer a friendly working environment that brings lots of variety every day.

We are looking for a Duty Manager to work at our Pool In The Park, Woking to join our friendly and professional team.

If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Duty Manager but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues.

In the role of Duty Manager, you will ensure the best levels of service are achieved by our teams, for our customers through offering a friendly, clean and safe facilities at all times.

If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to ‘move up the ladder’ and that’s absolutely fine with us. What is really important is that you are happy in your work.

At Freedom Leisure we welcome our diverse local community to our centres every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Freedom Leisure, You Matter!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. We aim to be the employer of choice within our industry and we strive for this every day.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours per week, Monday to Sunday (Rota basis)

• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team
• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role

• To be able to work flexibly with a level of autonomy and decision making confidence
• Able to think on your feet and respond to variable demands.
• NPLQ qualification
• DBS check

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing Date: 17th July 2025

Salary: up to £26,043 per annum