Duty Manager - Full Time - Nunnery Wood Sports Complex

Freedom Leisure; Worcester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused leisure operator is seeking a full-time Duty Manager for their Nunnery Wood Sports Complex. In this role, you will support the team, ensuring a welcoming and safe environment for customers. Key qualifications include experience in Duty Management and strong leadership capabilities. This position offers a comprehensive benefits package, including training and career progression opportunities.

Benefits

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Cycle-to-work scheme

Fully funded training

Qualifications

• Experience in a Duty Management role or similar.
• Strong understanding of business and budgetary performance.
• Ability to think on your feet and respond to variable demands.

Responsibilities

• Ensure centres are welcoming, clean, and safe.
• Manage and support the team effectively.
• Develop a career path for employees.

Skills

Team development and motivation

Customer service

Problem solving

Flexibility and autonomy

Education

First Aid at Work Certificate

Job description

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Duty Manager - Full Time - Nunnery Wood Sports Complex, Worcester

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Client:

Location:

Worcester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

cc707a74236e

Job Views:

3

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

What’s important to us…

Customers – we have no business without them so we need to make sure they want to come back after each visit. This can only be achieved through our team delivering great service.

Partners – we work on behalf of our Council partners to deliver their services to the local community. We can’t do this without our colleagues.

Green Matters – we are fully committed to being the most Environmental and Sustainable leisure operator we can be and we know we all have a part to play to reduce the impact on the environment.

Colleagues – our teams are the service! We can’t achieve anything without them and hopefully this could be YOU!

If you care about delivering great customer experiences, want to give something back to the community where you live and want to help our environment, we would love for you to join our team at Freedom Leisure.

In the role of Duty Manager, you will be key to supporting all of our objectives and in many ways. This will start with ensuring our centres are welcoming, clean and safe by managing and supporting the team to undertake their roles.

A full training programme will be provided and for those that want to go further, we will work with you to develop a career path with us.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours per week, Monday - Sunday (rota basis)

Requirements

• First Aid at Work Certificate (desirable)
• The ability to develop and motivate a team of staff
• Experience of day to day management and being responsible for an area of income
• Knowledge and understanding of business and budgetary performance
• Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role
• To be able to work flexibly with a level of autonomy and decision making confidence
• Able to think on your feet and respond to variable demands

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment