Duty Manager - Full Time - King Alfred Leisure Centre

Freedom Leisure; Hove; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading charity leisure trust in Hove is seeking full-time Duty Managers to help deliver excellent customer experiences at the leisure centre. Responsibilities include team management, ensuring high standards, and contributing to business success. Ideal candidates will have experience in a similar role and a passion for creating positive environments. Training and career progression opportunities are provided, along with a benefits package designed to support staff.

Benefits

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Fully funded training and career progression

Qualifications

• Experience in Duty Management or a similar role.
• Passion for the leisure industry and continuous professional development.
• Ability to work flexibly and make decisions.

Responsibilities

• Manage and motivate the operational staff team.
• Ensure day-to-day operations of the leisure centre are maintained to a high standard.
• Contribute to business and budgetary performance.

Skills

Team management

Customer service

Problem solving

Job description

Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We're proud to be a workplace where everyone is welcome, valued, and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

Our Centre Management Team helps to provide services and activities that have a hugely positive impact in our local communities. To achieve this, we are recruiting full-time Duty Managers to work at our Centre. As an integral part of the site team, your work will support the delivery of a variety of services and ensure our customers receive an excellent experience at our centre.

Hear from some of the team:

"Hi, I'm Vicki and I joined Freedom Leisure in 2021. Previously I had been working in retail, like many people I decided I wanted to try something new. I joined the Freedom team as a lifeguard with my Lifeguard qualification funded by Freedom Leisure. After a short period, a vacancy came up in the Duty Manager team, and I was given an opportunity to take on the responsibilities. This opened up further training such as Pool Plant Operations, which was all new to me. I have loved every minute of working in a fantastic team, love the fast-paced environment, and interacting with the range of customers we have. I will soon be starting my level one swim teacher training, which I can't wait for as this is something I have always been passionate about. I'd urge anyone who's thinking of trying something new to give us a go."

"I enjoy the diversity of my shifts; every day is different."

"I like dealing with people, it's a great working environment, and there are opportunities to progress through the industry - with the right attitude, the sky's the limit!"

The role will be busy and varied; no two days will be the same. You will have a good level of autonomy, and we'll be interested in your ideas and suggestions. You will be involved in managing a motivated staff team, organising events and activities, helping customers, making plans for the centre, and contributing to genuinely improving people's lives through leisure.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 37 hours a week, Monday to Sunday (rota basis)

Requirements:

1. To actively manage, develop, and motivate a team of operational staff.
2. To be responsible for the day-to-day duty management and running of the leisure centre to the highest standard.
3. To contribute to and understand the business and budgetary performance of the centre.
4. A passion for the industry demonstrated through continuous professional development.
5. Experience of problem solving, customer service, and staff management.
6. Experience working in a Duty Management or similar role.
7. To be able to work flexibly with a level of autonomy and decision-making confidence.

Job Description: Join the Energy at Freedom Leisure - Do Good Feel Good! At Freedom Leisure, we're all about positive vibes, great people, and making a real impact. We run leisure and cultural facilities, gyms, and swimming pools, but at the heart of it all, it's our people who make the difference. As one of the UK's leading charitable leisure trusts, we're proud of our mission of Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We create spaces where people feel at home, supported, and inspired. If you're passionate about helping others and love creating great experiences, you'll feel right at home with us. You don't need to be an expert to get started - we'll give you all the training and support you need. With over 130 centres across England and the UK, you'll be part of a vibrant community committed to positive change.

Benefits: We want you to love coming to work, feeling healthy, happy, and valued. That's why we've developed a benefits package with you in mind, including:

• My Staff Shop, our staff benefit scheme, offering discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities, and daily spending.
• Discounted Staff membership (including family members).
• Incremental holidays.
• Employee Assistance Programme - 24/7 confidential, independent, and professional counselling.
• Company pension.
• Various insurance and savings schemes.
• Financial advice.
• Cycle-to-work and Car Leasing schemes (salaried staff only).
• Fully funded training and career progression opportunities in a team environment.

Closing date: 5th September 2025

Salary: up to £24,384 per annum