Duty Manager - Full Time - Bourton Leisure Centre

Freedom Leisure; Bourton-on-the-Water; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading UK leisure trust is seeking an experienced Duty Manager to oversee daily operations at our Bourton-on-the-Water centre. The ideal candidate will have a passion for leisure, strong leadership skills, and a commitment to delivering excellent customer service. This role offers benefits including discounts, incremental holidays, and fully funded training opportunities.

Benefits

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Cycle-to-work scheme

Qualifications

• Experience of leading and developing a team of operational staff.
• Experience in duty management or a similar role.
• Ability to work with autonomy and make decisions.

Responsibilities

• Manage and develop a team of operational staff.
• Responsible for day-to-day management of the leisure centre.
• Understand business and budgetary performance.

Skills

Team leadership

Customer service

Problem solving

Job description

Overview

Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. We run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good. We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

Role and Responsibilities

• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team

• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role

• To be able to work flexibly with a level of autonomy and decision making confidence
• Able to think on your feet and respond to variable demands
• DBS check

Requirements / Qualifications

• Experience of leading and developing a team of operational staff
• Experience in duty management or a similar role
• Ability to work with autonomy and make decisions
• DBS check

Benefits

• My Staff Shop, our staff benefit scheme with discounts on cinema tickets, travel, high street vouchers, gifts, days out, leisure activities, and everyday spending
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential counselling
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing schemes (salaried staff only)

• Fully funded training and career progression opportunities in a collaborative environment

Closing date: 19th September 2025

Salary: Up to £27,008 per annum