Duty Manager - Cinemas

Reel Cinemas Limited; Widnes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cinema operator is seeking Duty Managers for their Widnes location. The role involves overseeing customer service, managing team members, and ensuring compliance with operational guidelines. Candidates should have prior management experience and a friendly approach, with evening and holiday availability.

Benefits

28 days holiday per year including bank holidays

Flexible working hours

Unlimited tickets for you and family/friends

Minimum of 30 contracted hours per week

Qualifications

• Previous supervisory experience in a retail environment is required.
• Flexibility to work evening shifts and holidays.

Responsibilities

• Supervising team members and ensuring tasks are completed.
• Providing friendly and helpful service to customers.
• Handling cash management responsibilities.

Skills

Customer Service

Team Leadership

Cash Management

Job description

We need a team of Duty Managers to help run and make our Widnes cinema a great place to visit and work!

Duty Managers play a key role in a busy cinema environment. Flexibility and teamwork are essential in this role. You will support the Cinema Manager in daily operations and lead Customer Service Assistants. A helpful and approachable personality, along with previous supervisory experience, is highly desirable.

What does the job involve?

• Providing friendly and helpful service to customers
• Supervising team members and ensuring key tasks are completed
• Supporting management to ensure compliance with company guidelines
• Communicating targets and objectives to the team
• Assisting in training team members
• Handling cash management responsibilities
• Driving concession sales
• Maintaining high standards of cleanliness in all public areas
• Delivering high standards of presentation and display
• Stock management in concessions areas
• Staying updated on film releases
• Working effectively as part of a team

Availability for evening shifts and during school holiday periods is required.

Benefits include:

• Competitive hourly pay
• 28 days holiday per year including bank holidays
• Flexible working hours
• Unlimited tickets for you and additional tickets for family and friends
• Minimum of 30 contracted hours per week

Shifts are on a rota basis, typically 2-3 late shifts finishing around 11pm. Applicants must be available from 0900 to 2300 daily.

Previous customer-facing retail management experience is essential for this role.