Duty Manager - Blackburn Ewood

Iceland Foods; Lancashire; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Staff discount 15%

28 days holiday

Christmas vouchers

Refer a Friend

Christmas saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career progression

Inclusive environment

Job summary

Iceland Foods is hiring a dedicated Duty Manager to lead store shifts and deliver excellent customer service. You will work as a Retail Assistant with a 2 per hour supplement during management time, helping drive availability and store standards.

In this role you will plan shifts, support team engagement, promote digital services, and uphold cash handling and security policies while fostering an inclusive, high-performing store culture.

Qualifications

• Experience in retail management or supervisory role is preferred.
• Strong customer service and communication skills.
• Ability to plan shifts and manage a team.

Responsibilities

• Ensure excellent store availability for customers.
• Drive sales through in-store promotions and initiatives.
• Deliver actions set by the line manager.
• Support Talking Shop Rep and engage the team.
• Foster an inclusive culture and up-skill colleagues.
• Plan and organise shifts with the team.
• Follow cash handling and security policies.
• Promote best digital service and One Best Way processes.
• Provide friendly service in-store and at the doorstep.

Skills

Retail management

Team leadership

Customer service

Job description

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.

Responsibilities

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a 1 & save a 1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.
• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Experience and Skills

• Experience in a retail management or supervisory role ideal but not essential.

Benefits

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.