Duty Manager - Belfast

Smyths Toys; Belfast; On-site; GBP 31,000 - 36,000; Full time

Job summary

Smyths Toys is seeking a Duty Manager for their Belfast store. In this role, you will drastically help drive sales and ensure top-notch customer service while managing daily operations. The ideal candidate will have a strong background in retail management and a passion for leading teams. You can expect competitive salary and robust benefits, including 31 days annual leave and various employee support programs.

Benefits

31 Days Annual Leave

Defined Contribution Pension Scheme

Life Assurance Cover

Employee Assistance Programme

In-store discount

Company Maternity and Paternity Payments

Special Life-Event Gifts

Length of Service Awards

Qualifications

• Proven track record as a Duty Manager in a fast-paced retail environment.
• High level of operational, leadership, and communication skills.
• Customer service orientated and highly motivated.

Responsibilities

• Deliver, maximise and exceed sales targets in store.
• Ensure customer queries are dealt with promptly.
• Assist Store Manager with staffing issues.

Skills

Operational skills

Leadership

Organisational skills

Interpersonal skills

Communication skills

Customer service orientation

Target driven

Motivated

Self-starter

Ambitious

Job description

Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online, and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.
Are you up for the challenge? Then please apply online today!

About the Role

We are looking to recruit a Duty Manager for our store in Belfast. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.

Salary: £31,000+ depending on experience

Responsibilities

• Deliver, maximise and exceed sales targets in store
• Maintain availability of all products is maintained on the Shop Floor
• Ensure the team’s familiarity with all products in all departments
• Make sure all customer purchases are carried out in accordance with Company guidelines
  

Customer Service

• Ensure that all customer queries are dealt with promptly and effectively
• Achieve and maintain company standards on housekeeping, floor presentation and space planning
• Participate in weekly stock takes - identify and report abnormal counts to the Store Manager
  

Staffing/Operations

• Ensure staffing levels match the business needs, or events in-store
• Prepare, monitor and action daily task board
• Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
• Assist Store Manager with all staffing issues, i.e. training and performance reviews
• Cash handling/Security/ daily spot checks on all tills
• Ensure that company cash/stock handling procedures are adhered to at all times
• Responsible for the opening and closing of the Store

The Ideal Candidate

• Have a proven track record as a Duty Manager in a fast paced retail environment
• Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
• Be target driven and customer service orientated
• Be highly motivated and ambitious
• Be a self starter with a can do attitude
• An attractive competitive salary and bonus package
• A benefits package inclusive of:
  • 31 Days Annual Leave
  • Defined Contribution Pension Scheme
  • Life Assurance Cover
  • Employee Assistance Programme
  • In-store discount
  • Company Maternity and Paternity Payments
  • Special Life-Event Gifts
  • Length of Service Awards

Smyths Toys is an Equal Opportunities Employer