Duty Manager - Beckton

Smyths Toys; London; On-site; GBP 31,000 - 40,000; Full time

Job summary

Join Smyths Toys as a Duty Manager in Beckton, London, where you'll drive sales, enhance customer service, and ensure efficient store operations. If you have experience in a fast-paced retail environment and strong leadership skills, we want you on our team. Enjoy a competitive salary, attractive benefits, and opportunities for career progression.

Benefits

31 Days Annual Leave

Defined Contribution Pension Scheme

Life Assurance Cover

Employee Assistance Programme

In-store discount

Maternity and Paternity Payments

Length of Service Awards

Special Life-Event Gifts

Qualifications

• Proven track record as a Duty Manager in a fast-paced retail environment.
• High level of operational, leadership, planning, and communication skills.
• Target driven and customer service oriented.

Responsibilities

• Deliver and exceed sales targets in store.
• Ensure customer queries are dealt with promptly and effectively.
• Manage staffing levels according to business needs.

Skills

Leadership

Communication

Customer Service

Planning

Organisational skills

Job description

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We are looking to recruit a Duty Manager for our store in Beckton, London UK. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.

Salary: £31,000+ depending on experience

Responsibilities

• Deliver, maximise and exceed sales targets in store
• Maintain availability of all products is maintained on the Shop Floor
• Ensure the team’s familiarity with all products in all departments
• Make sure all customer purchases are carried out in accordance with Company guidelines

Customer Service

• Ensure that all customer queries are dealt with promptly and effectively
• Achieve and maintain company standards on housekeeping, floor presentation and space planning
• Participate in weekly stock takes - identify and report abnormal counts to the Store Manager

Staffing/Operations

• Ensure staffing levels match the business needs, or events in-store
• Prepare, monitor and action daily task board
• Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
• Assist Store Manager with all staffing issues, . training and performance reviews
• Cash handling/Security/ daily spot checks on all tills
• Ensure that company cash/stock handling procedures are adhered to at all times
• Responsible for the opening and closing of the Store

The Ideal Candidate

• Have a proven track record as a Duty Manager in a fast paced retail environment
• Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
• Be target driven and customer service orientated
• Be highly motivated and ambitious
• Be a self starter with a can do attitude
• An attractive competitive salary and bonus package
• A benefits package inclusive of: 31 Days Annual LeaveDefined Contribution Pension SchemeLife Assurance CoverEmployee Assistance ProgrammeIn-store discountCompany Maternity and Paternity PaymentsSpecial Life-Event GiftsLength of Service Awards