Duty Manager at Iceland Foods

Iceland Foods; Inverness; Presencial; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discount

Holiday entitlement 28 days including

Christmas vouchers

Refer a Friend scheme

Saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career progression

Inclusive work environment

Descripción de la vacante

Iceland Foods in Inverness is seeking a Duty Manager to join on-site. This full-time role offers career growth opportunities and a £2 per hour supplement for shifts you manage.

You will lead a store team, drive sales, and uphold cash handling and security processes while delivering excellent customer service and promoting an inclusive store culture.

Formación

• Experience in a retail management or supervisory role ideal but not essential.
• Strong communication and interpersonal skills to coordinate store tasks.
• Able to plan and organise shifts with available staff.
• Provide balanced feedback to enhance team performance.
• Lead by example to deliver great in-store service.

Responsabilidades

• Maximise profit by ensuring great availability for customers.
• Lead shifts and manage the team to deliver store tasks first time, every time.
• Engage and develop staff, and support Talking Shop Representative in-store.
• Ensure cash handling and security policies are followed.
• Deliver excellent customer service and drive sales.

Conocimientos

Retail management

Communication

Shift planning

Team leadership

Feedback delivery

Descripción del empleo

Apply for Duty Manager at Iceland Foods in Inverness, SCT, GB. This Full time on site position offers great opportunities for career growth. As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities

• Maximise profit: Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
• Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all “One Best Way” processes.
• Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.

Required skills & experience

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.