Duty Manager (2 x Permanent + Casual Roles)

MOUNTVIEW; London; On-site; GBP 30,000; Full time

Job summary

Mountview, a leading drama school in London, seeks Duty Managers for permanent and casual roles in their Facilities & Operations team. The position involves supervising operations, maintaining high customer service standards, and ensuring safety for all users of the facility. Ideal candidates will have experience in management and a passion for the arts, contributing to a vibrant community space.

Qualifications

• Experience in facilities management or customer service roles.
• Strong leadership and communication skills.
• Ability to work flexible hours.

Responsibilities

• Supervise day-to-day building operations and customer service.
• Ensure health and safety standards are maintained.
• Oversee the smooth running of shows and events.

Skills

Customer Service

Health and Safety Management

Supervision

Job description

Mountview does things differently.Whether through our higher education programme, our participation work or Mountview Exams, our training aims to develop skills, grow confidence, celebrate creativity and reward individuality.

As one of the UK’s leading drama schools, we develop actors and practitioners who will become the future of the creative industries. Through innovative practice, new approaches to working and close relationships with industry, we cultivate graduates who are independent, generous and actively connected to the issues of the day.

The arts can enrich and change lives. We are passionate about dismantling barriers to the arts and engaging with communities in Peckham and beyond. Every year we share our space, expertise and resources, opening up access to the dramatic arts for all ages and abilities, while simultaneously learning from and collaborating with the vibrant cultural ecology on our doorstep.

Mountview is synonymous with exceptional Musical Theatre training and we are widely considered to lead the field as global innovators. We are proud to have launched our own examination board, offering graded Musical Theatre qualifications. Our unrivalled expertise brings a fresh approach, sharing our values with people of all ages and at all stages in their development.

Today’s students join a constellation of graduates making their mark on the profession. Actors Grace Hodgett Young (Sunset Boulevard), Ben Joyce (Back to the Future), Louisa Harland (Derry Girls), Artistic Director Rachel Bagshaw (Unicorn Theatre), Musical Director Sean Green (Get Up, Stand Up!), Olivier Award-winning actor Giles Terera (Hamilton) and actor Eddie Marsan are just a few of our notable alumni.

DUTY MANAGER (2 x PERMANENT + CASUAL ROLES)

Duty Managers are key members of Mountview’s Facilities & Operations department, which includes IT, the Welcome Desk, Building Maintenance, Premises Officers and Housekeeping. Within this, the Operations team comprises Duty Managers, Front of House Supervisors, Bar Supervisors, Venue Assistants, Ushers and the Welcome Team.

Reporting to the Operations Manager, and working on a rota basis alongside other Duty Managers to cover a busy 7-day operation from early morning through to late evening, the post holder is responsible for supervising day-to-day building operations, ensuring the highest standards of customer service and resource provision; the smooth running of shows, events and hires; and the health and safety of staff, students, clients, tenants and visitors at all times.

SALARY: Circa £30K per annum, depending on experience.

CLOSING DATE: Tuesday 17 June at 12 noon.

Mountview is committed to diversity and is an equal opportunities employer. We actively encourage applicants from under-represented backgrounds and value the positive impact that difference has on our institution.