Duty Manager

Jalou York; York; On-site; GBP 25,000 - 32,000; Full time

Job summary

Join a leading hospitality establishment as a Duty Manager, overseeing late-night bar operations. You will inspire your team while ensuring guests have safe and enjoyable experiences. Your role will focus on maintaining high energy, resolving issues, and supporting team performance in a fast-paced environment.

Benefits

Service Excellence Bonus

Wagestream for Real-Time Payments

Discounted Stays at Venues

50% Off Food and Drinks

Spa Discounts

Retail and Cinema Discounts

Career Development Programs

Superstar Awards

Long-Service Awards

Recommend a Friend Bonus

24/7 Employee Assistance Programme

Pension Scheme

Year-Round Incentives

Bereavement Leave

Qualifications

• Thrives in a late-night venue environment.
• Proven leadership and motivational skills.
• Strong communication skills to manage a team and customer needs.

Responsibilities

• Oversee night bar operations ensuring smooth, efficient service.
• Support team performance and coach staff during service.
• Resolve guest queries and ensure high guest satisfaction.

Skills

Leadership

Communication

Detail Orientation

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role:

In this fast-paced, hands-on role, you’ll support the management of our late-night bar operations, leading as Duty Manager to ensure smooth, efficient service – even when the night is at its busiest.

From opening prep to the early hours, you’ll help maintain high levels of energy, team motivation, and guest satisfaction across the venue. Whether overseeing the bar, managing floor operations, or stepping in to resolve guest queries, you’ll be the go-to person for keeping things on track.

You’ll support team performance, coach staff through late-night service, and make sure that every guest enjoys a safe, fun, and memorable night – whether they’re out for cocktails, catching live sport, or dancing until close.

About You:

A Nightlife Leader – You thrive in the energy of a late-night venue, inspiring your team to deliver standout service with confidence, positivity, and a can-do attitude.

Guest Obsessed – You know what makes a night out special, and you’re always one step ahead to ensure guests feel welcome, safe, and looked after.

Cool Under Pressure – Whether it’s a packed-out Saturday or a surprise hiccup at 1am, you keep calm, take charge, and find a solution with ease.

Strong Communicator – From managing a team to handling customer needs, you’re confident in your communication and bring clarity and assurance to every situation.

Detail Driven – You know the details matter – from stock levels and team rotas to clean-down standards and safety checks. You get the job done right, every time.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 01/07/2025 by TN United Kingdom