Duty Manager

Serco Limited; West Midlands Combined Authority; On-site; GBP 27,000; Full time

Job summary

Serco Limited is seeking a passionate Duty Manager for Wyndley Leisure Centre. The role involves overseeing facility operations, ensuring high safety and service standards, and supervising staff, offering a rewarding opportunity to contribute to community health through active leisure. Benefits include free gym membership and comprehensive training opportunities.

Benefits

Free membership at the Centre

Discounted use of classes and facilities

Free safeguarding training and DBS checks

Excellent development and training opportunities

6% employer matched pension contribution

21 days annual leave + Public Holidays

Life assurance up to 2x base salary

Qualifications

• Experience in leading a team and interacting with customers in the Leisure industry.
• Confident in managing facility operations and emergencies.
• Desire to deliver high-quality customer service.

Responsibilities

• Manage all aspects of the facility and operations.
• Ensure safety and exceptional customer service.
• Supervise the operational team and cash handling processes.

Skills

Customer service

Team leadership

Operational management

Education

First aid at work certificate (desirable)

Job description

Location:Wyndley Leisure Centre, B73 6EB

Working Hours:34.5 hours per week covering a mixture of early, late & weekend shifts

Salary:£26,714.00 per annum + Excellent benefits

Here at Birmingham Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit a Duty Manager to join the centre.

In the role of the Duty Manager, you will manage all aspects of the facility through the hours of operation, ensuring all activities are delivered to a high standard with safety and customer service as high priority.

The role will involve a high level of customer interaction with high profile sport's governing bodies other commercial and corporate organisations, as well as the deployment and supervision of the operational team, always maintaining critical operational cover across the site and managing cash handling processes.

In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, taking charge, and responding in the event of any emergency situations, ensuring the smooth running of all site operations.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership for you and a family member across our fantastic leisure centres, this is the biggest leisure centre in Birmingham!

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About You

The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Birmingham Leisure, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.

It is desirable that you hold first aid at work certificate, however this is not essential as full training will be provided.

If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today.

Why Serco

Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre, plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS checks
• Excellent Development and Training Opportunities with our in-house Aquatic Training Academy
• 6% employer matched pension contribution
• 21days annual leave (Pro rata for part time) + Public Holidays
• Life assurance up to 2x base salary
• For all Leisure benefits please see Employee Benefits (moreleisure.com)

#leisurejobs

Location:Wyndley Leisure Centre, B73 6EB

Working Hours:34.5 hours per week covering a mixture of early, late & weekend shifts

Salary:£26,714.00 per annum + Excellent benefits

Here at Birmingham Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit a Duty Manager to join the centre.

In the role of the Duty Manager, you will manage all aspects of the facility through the hours of operation, ensuring all activities are delivered to a high standard with safety and customer service as high priority.

The role will involve a high level of customer interaction with high profile sport's governing bodies other commercial and corporate organisations, as well as the deployment and supervision of the operational team, always maintaining critical operational cover across the site and managing cash handling processes.

In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, taking charge, and responding in the event of any emergency situations, ensuring the smooth running of all site operations.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership for you and a family member across our fantastic leisure centres, this is the biggest leisure centre in Birmingham!

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About You

The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Birmingham Leisure, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.

It is desirable that you hold first aid at work certificate, however this is not essential as full training will be provided.

If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today.

Why Serco

Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre, plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS checks
• Excellent Development and Training Opportunities with our in-house Aquatic Training Academy
• 6% employer matched pension contribution
• 21days annual leave (Pro rata for part time) + Public Holidays
• Life assurance up to 2x base salary
• For all Leisure benefits please see Employee Benefits (moreleisure.com)

#leisurejobs