Duty Manager

Af Blakemore & Son Ltd; West Alvington; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Holiday leave

Cycle to work

Staff discount

Pension scheme

Wellbeing support

Flexible hours

Job summary

AF Blakemore & Son Ltd in Heathfield, Devon, invites applications for a Duty Manager to lead the store on shift, ensuring safe, legal operations and exceptional customer service.

You'll work closely with the Store Manager to deliver KPIs, coach staff, manage performance, and safeguard stock and cash. The role suits a proactive leader in a fast-paced food retail environment.

Minimum 20 hours per week, £12.71 per hour, with bonus opportunity and flexible hours.

Qualifications

• Experience in food retail or similar fast-paced environment.
• Proven ability to lead and develop teams.
• Strong customer service and communication skills.

Responsibilities

• Support the Store Manager to ensure a safe, legal and high performing store during shifts.
• Deliver store operations, objectives and KPIs.
• Coach and develop colleagues to sustain an empowered team.
• Handle performance and absence management as appropriate.
• Occasional opening/closing of the store and stock/cash security.
• Lead by example to deliver exceptional customer experiences.
• Engage with the local community to promote the store.

Skills

Management experience

Supervisory experience

Customer service focus

Leadership

Job description

Duty Manager AF Blakemore & Son Ltd NEWTON ABBOT, DEVON, UK

Duty Manager (SPAR) Heathfield

£12.71 p/h, plus bonus opportunity

Minimum 20 hours p/w- maybe more to suit needs of business / holiday cover etc

Must be over 18

Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Heathfield SPAR store? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.

About us:

At A.F. Blakemore & Son Ltd, we’re proud of our heritage, but even more excited about our future. What started in Wolverhampton in 1917 as a small, family‑run grocery store has grown into one of the UK’s largest privately owned businesses, employing over 5,000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand, while maintaining the values of a family business. We’re constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career.

Today, we operate at the heart of communities across the UK, with 243 SPAR convenience stores and a thriving business spanning retail, food service, and wholesale distribution. Food and drink remain at the core of everything we do, driving our passion for quality, innovation, and exceptional customer experiences.

SPAR is the world’s largest international food retail chain, encompassing more than 13,800 stores in 48 countries. With more than 2,600 stores and a turnover in excess of £3 billion, SPAR is also the UK’s leading convenience store group. Being a ‘symbol’ group means that individual SPAR members retain their independence but enjoy the many benefits of being a part of a global brand.

Reporting to the Store Manager the Duty Manager will be helping to drive growth within the company owned Heathfield SPAR store. As a member of the Duty Manager team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager’s leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through ‘Brilliant Basics, Moments of Wow, Food For Later, Food For Now’.

Key Responsibilities:

• Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
• Assisting the Store Manager to deliver all store operations, objectives and KPI’s
• Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
• Carrying out performance management/absence management as appropriate
• Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
• Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues
• Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
• Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community
• Adhering to all company policies and procedures and processes

Duty Manager Skills Required:

• Previous management or supervisor experience within a food retail or similar fast-paced operation
• Committed to achieving and sustaining exceptional customer service standards
• Able to plan, organise and prioritise effectively
• Ability to communicate and influence at all levels
• Able to take appropriate action and make decisions
• Committed to promoting collaborative working
• Enthusiastic and flexible with a positive attitude
• Committed to developing own skills and apply learning to improve own performance

What's in it for you?

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Cycle to work scheme
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Gain hands‑on experience in a high volume, fast paced environment
• Enhanced Maternity & Paternity pay packages
• Flexible working hours opportunity
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• Excellent additional benefits package including: Early access to your pay through ‘EarlyPay’24/7 access to your payslips via HR/Payroll portal12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)Wellbeing support – access to emotional support, counselling, legal and financial adviceCompany Pension SchemeCompany Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension SchemeNEST pension schemeExtra Holiday - Purchase SchemeLong Service Awards

If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of Duty Manager. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.

Inclusive environment

as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Full-time