Duty Manager

AF Blakemore & Son Ltd; Walsall; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in Walsall seeks a Duty Manager for their SPAR Aldridge store. In this role, you will support the Store Manager in maintaining store performance and delivering excellent customer service. The ideal candidate will have previous management experience in food retail and a strong commitment to exceptional service. Join us for a rewarding career with comprehensive benefits and growth opportunities.

Benefits

Enhanced holiday and leave pay

Cycle-to-work scheme

Opportunities for skill development

Early access to pay

Staff discounts

Wellbeing support

Qualifications

• Previous management or supervisory experience in food retail or a similar fast-paced environment.
• Strong commitment to delivering exceptional customer service standards.
• Effective planning, organization, and prioritization skills.

Responsibilities

• Supporting the Store Manager to maintain a high-performing store.
• Assisting in delivering all store operations, objectives, and KPIs.
• Managing and coaching colleagues for positive leadership.

Skills

Management or supervisory experience in food retail

Commitment to exceptional customer service

Planning, organization, and prioritization skills

Excellent communication skills

Decisiveness and action-taking abilities

Team spirit and collaborative working

Flexible and positive attitude

Proactive approach to personal development

Job description

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We are a dynamic and innovative retail, wholesale, and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. We own 246 SPAR convenience stores and employ over 5,000 people, with a turnover of £1.3 billion.

Reporting to the Store Manager, the Duty Manager will help drive growth within the company-owned Aldridge SPAR store. As a member of the ‘Duty Manager’ team, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues across all operational hours. You will ensure excellent customer service and contribute to achieving store sales and profitability through initiatives like ‘Brilliant Basics, Moments of Wow, Food For Later, Food For Now’.

Key Responsibilities:

• Supporting the Store Manager to maintain a safe, legal, and high-performing store, taking overall responsibility during Duty Manager shifts
• Assisting in delivering all store operations, objectives, and KPIs
• Managing, coaching, and supporting colleagues to develop a motivated and empowered team through positive, engaging leadership
• Handling performance and absence management as needed
• Occasionally opening or closing the store, ensuring colleague safety and stock/cash security during shifts
• Carrying out cash reconciliations, refunds, voids, and other management tasks for till colleagues
• Leading by example to provide an exceptional customer experience, setting us apart from competitors
• Engaging with the local community of Aldridge to promote the store and support local initiatives
• Adhering to all company policies, procedures, and processes

Duty Manager Skills Required:

• Previous management or supervisory experience in food retail or a similar fast-paced environment
• A strong commitment to delivering exceptional customer service standards
• Effective planning, organization, and prioritization skills
• Excellent communication and influence skills at all levels
• Decisiveness and appropriate action-taking abilities
• Promoting collaborative working and team spirit
• Enthusiastic, flexible, and positive attitude
• A proactive approach to personal development and applying learning to improve performance

What’s in it for you?

• Enhanced holiday, maternity, and paternity leave and pay
• Cycle-to-work scheme
• Opportunities to develop skills in a supportive, diverse culture
• Hands-on experience in a high-volume, fast-paced environment
• Additional benefits including early access to pay, staff discounts, wellbeing support, pension schemes, extra holiday purchase options, and long service awards

If you are results-driven, community-oriented, and passionate about retail, we invite you to apply for the SPAR Aldridge Duty Manager position. Join us in making a positive impact in the local community through exceptional service and a commitment to excellence.

Inclusive environment: As a Disability Confident committed employer, we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.