Duty Manager

Leisure (Operations); Tewkesbury; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Real Living Wage

Pension with matched contributions up 

Bonus scheme up to 2%

Annual leave buy/sell

Healthcare cashback

Wellbeing support

Employee discount

Training and progression

Recognition programmes

Inclusive culture

Free gym membership

Life Assurance

Job summary

Leisure (Operations) is seeking a Duty Manager to oversee the safe, efficient day-to-day operation of the leisure centre. You will lead shifts, manage staffing levels and deliver high standards of customer service and site presentation.

The role involves coordinating across departments and representing senior management when required. You will monitor health and safety, respond to concerns, manage incidents and support recruitment and development of frontline staff while maintaining accurate

Qualifications

• Holds a valid NPLQ or FAW qualification.
• Competent in Word and Excel.
• Background supervising teams in leisure/hospitality/customer-facing environments.
• Involvement in health and safety, incident response or operational compliance.
• Experience handling customer enquiries or service issues in a fast-paced setting.

Responsibilities

• Oversee the safe, day-to-day operation of the leisure centre.
• Lead shifts, manage staffing levels and ensure high service standards.
• Maintain site presentation and support cross-department collaboration.
• Support recruitment, development and day-to-day management of staff.
• Maintain records and complete operational administration tasks.

Skills

First Aid NPLQ/FAW

MS Office (Word/Excel)

Team supervision

Health & safety

Customer service

Job description

More about your role

As a Duty Manager, you'll be responsible for the safe and efficient day-to-day operation of the leisure centre. You'll lead operational teams during shifts, ensuring activities are delivered safely, staffing levels are maintained and high standards of customer service and site presentation are achieved. Working closely with colleagues across the centre, you'll support the smooth running of all departments and act as a representative of senior management when required.

You'll oversee health and safety compliance, respond to customer and colleague concerns, manage incidents and ensure equipment and activity areas are prepared to a high standard. You'll also support the recruitment, development and day-to-day management of recreational assistants and frontline colleagues, while maintaining accurate records and completing operational administration tasks.

Essential criteria

• Holds a valid NPLQ or First Aid at Work (FAW) qualification.
• Competent in using Microsoft Office applications, including Word and Excel.
• Background in supervising or coordinating teams within a leisure, hospitality, retail or customer-facing environment.
• Involvement in managing health and safety, incident response or operational compliance activities.
• Experience handling customer enquiries, complaints or service issues in a fast-paced environment.

More about you

You're a proactive and confident leader who enjoys creating safe, welcoming and well-run environments for customers and colleagues. You'll be comfortable making decisions, coordinating teams and responding effectively to operational challenges. With a strong focus on health and safety and customer service, you'll take pride in maintaining high standards across the centre. For wet sites, a Pool Plant Operators Certificate is required. An Enhanced DBS check is required for this role.

Benefits (casual roles will vary)

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• We pay the Real Living Wage as a minimum
• Pension with matched contributions up to 7%
• Bonus scheme for colleagues up to 2%
• Option to buy or sell annual leave days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence