Duty Manager

Iceland; Sunderland; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retailer in Sunderland is seeking a committed Duty Manager to enhance store operations. You will drive sales, manage shifts, and foster an inclusive culture. The ideal candidate possesses strong leadership skills and experience in retail management, although not essential. This position offers a supportive environment with opportunities for development, including a 15% employee discount and 28 days of holiday.

Benefits

15% discount in all stores

28 days holiday (including Bank Holidays)

Christmas vouchers

Refer a Friend scheme

Healthcare plan option

Qualifications

• Experience in a retail management or supervisory role is ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.

Responsibilities

• Deliver great availability for customers.
• Drive sales by promoting store events.
• Support team development and create an inclusive culture.

Skills

Retail management experience

Effective communication

Planning and organising shifts

Providing feedback

Hands-on leadership

Job description

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As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager, you will work as a Retail Assistant and receive a £2 per hour supplement for the time you manage shifts.

Key responsibilities include:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Proactively support and work with the Talking Shop Rep in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep, always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all “One Best Way” processes.

Leadership:

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience:

• Experience in a retail management or supervisory role is ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands-on to deliver a great store.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional, and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!

Additional Information: Earliest start time 5am, latest finishing time 9pm. Shifts will be a variety of early and late with weekend working required.