Duty Manager

Signature Pub Group Ltd.; ST Andrews; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Scotland is seeking a Duty Manager to oversee daily operations and ensure high standards of customer service. This role requires strong leadership skills, effective communication, and a focus on health and safety compliance. The ideal candidate will have a proven track record in managing staff and providing excellent customer experiences. Competitive pay with various employee benefits is offered.

Benefits

Staff discount ranging from 25% to 50% on F&B

Employee Assistant Programme

Extra annual leave days gathered through service

Qualifications

• Strong ability to lead and motivate a team.
• Clear and effective communication with staff and customers.
• Ability to make quick, informed decisions.

Responsibilities

• Manage day-to-day operations ensuring efficient service delivery.
• Supervise staff and maintain a positive work environment.
• Handle customer queries and complaints effectively.

Skills

Leadership & Team Management

Excellent Communication Skills

Problem-Solving & Decision-Making

Customer Service Excellence

Health & Safety Knowledge

Job description

The Saint is hiring a Duty Manager on £13.00ph PLUS Tronc.

Duty Manager Duties

Overseeing Daily Operations – Manage the day-to-day operations of the business, ensuring smooth and efficient service delivery across all departments during shifts.

Staff Supervision & Support – Supervise and support staff, ensuring they are performing to standards, resolving any issues, and maintaining a positive work environment.

Customer Service Management – Handle customer queries and complaints effectively, ensuring a high level of customer satisfaction and addressing any issues promptly.

Health & Safety Compliance – Ensure that health, safety, and hygiene standards are adhered to at all times, conducting regular checks and taking corrective actions as needed.

Reporting & Administrative Tasks – Maintain accurate records of daily operations, staff attendance, and incidents, providing reports to senior management as required.

Required Skills

Leadership & Team Management – Strong ability to lead and motivate a team, ensuring high performance, resolving conflicts, and fostering a positive and productive work environment.

Excellent Communication Skills – Clear and effective communication, both verbal and written, to interact with staff, customers, and senior management, ensuring smooth operations.

Problem-Solving & Decision-Making – Ability to make quick, informed decisions and resolve issues efficiently while maintaining a calm and professional demeaner

Customer Service Excellence – Strong focus on providing outstanding customer service, with the ability to handle complaints and ensure customer satisfaction at all times.

Health & Safety Knowledge – In-depth understanding of health and safety regulations, ensuring compliance and promoting a safe working environment for both staff and customers.

Benefits

On top of pay - also included is our wider benefits such as:

· Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues

· Employee Assistant Programme

· Extra annual leave days gathered through service

Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Applying for Signature

If this sounds like something you want to be a part of, apply today by sending in your CV.

Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.

*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.