Duty Manager

Iceland Foods Ltd.; Redruth; On-site; GBP 16,000 - 18,000; Full time

Benefits offered by this job

15% discount in all Iceland stores

28 days holiday

Christmas vouchers – length of service

Refer a Friend scheme

Christmas saving schemes

Long service awards

Healthcare plan option

Grocery Aid support

Career progression opportunities

Inclusive work environment

Job summary

Iceland Foods Ltd. in Redruth is seeking a Duty Manager to join our retail team as a Retail Assistant, with a £2 per hour supplement when managing shifts. The role focuses on store availability and delivering excellent customer service to our shoppers.

You will lead a small team, support engagement, follow cash handling policies and promote our One Best Way processes while driving a positive and inclusive store culture.

Qualifications

• Experience in a retail management or supervisory role is desirable.
• Effective communication with colleagues to deliver tasks first time.
• Ability to plan and organise shifts using the team.
• Provide balanced feedback to improve performance.
• Set the pace of the team during shifts to deliver a great store.

Responsibilities

• Maximise profit by delivering great availability for customers.
• Lead and engage store teams to drive sales and customer service.
• Follow cash handling and security policies and processes.
• Contribute to adopting One Best Way processes in-store.

Skills

Retail management

Team communication

Shift planning

Feedback coaching

Team leadership

Job description

Ref 222715 Category Retail Assistant Location Redruth Contract type Full time Salary £11.60 - £12.71 per hour (Additional £2.00 per hour whilst running the store) Company Contracted hours 16 Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include:

Maximise profit:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people:

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all “One Best Way” processes.

Leadership:

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience:

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.